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Senior Technical Support Engineer

2 months ago


Preston, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time
Job Title: 3rd Line Support Engineer

Location:
Preston, UK

Salary:
£40,000 - £50,000

Are you ready to elevate your career in a company that prioritizes employee growth? Allegiance Technology Ltd, a reputable IT Service and Cloud provider, is seeking a dedicated 3rd Line Support Engineer. Known for its exceptional staff development initiatives, the company is recognized as one of Microsoft's premier partners.

The role involves a balanced focus on project work (approximately 70%) and addressing escalated issues from the Service Desk (about 30%).

Key Responsibilities:
- Deliver expert 3rd line support and troubleshoot complex IT challenges.
- Oversee and manage cloud infrastructures, predominantly within Microsoft Azure.
- Provide administration and support for Office 365, including Exchange, SharePoint, and Teams.
- Design, configure, and maintain network systems, including routers, switches, and VLANs.
- Collaborate effectively with 1st and 2nd line support teams to ensure efficient issue resolution.
- Implement and uphold security best practices across all IT systems.
- Conduct regular monitoring, maintenance, and optimization of systems.
- Document technical processes, configurations, and solutions.
- Assist in the planning and execution of IT projects.

Key Skills and Experience:
- Demonstrated experience in a 3rd Line Support Engineer capacity or a similar role.
- Strong proficiency in Microsoft Azure, encompassing VM management, networking, and security.
- Extensive background in Office 365 administration and troubleshooting.
- Comprehensive understanding of networking technologies, including routers, switches, and VLANs.
- Familiarity with firewalls, VPNs, and network security best practices.
- Excellent problem-solving abilities with a proactive approach to resolving issues.
- Strong communication skills, both written and verbal.
- Ability to work autonomously as well as collaboratively within a team.

Desirable Qualifications:
- Microsoft Certification in any relevant area.

What We Offer:
- Competitive salary range of £40,000 to £50,000, depending on experience.
- Opportunities for career advancement and professional growth, with potential progression to a Consultant role.
- A supportive and collaborative work atmosphere.
- Flexible working options.
- Comprehensive benefits package.