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Third Line IT Support Specialist

2 months ago

Preston, Lancashire, United Kingdom Allegiance Technology Full time

Job Title: 3rd Line Support Engineer

Location: Preston, UK

Salary: £40,000 - £50,000

Industry: IT Services & Consulting

This company is a leading IT Service / Cloud provider based in Preston, UK. They value their employees and offer a comprehensive staff development plan. As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions to clients. Your position will be split around 70% project work and 30% escalations from the Service Desk.

Key Responsibilities:

  • Provide 3rd line support and troubleshooting for escalated IT issues.
  • Manage and maintain cloud environments, primarily within Microsoft Azure.
  • Administer and support Office 365, including Exchange, SharePoint, and Teams.
  • Design, configure, and manage network infrastructure, including routers, switches, and VLANs.
  • Collaborate with 1st and 2nd line support teams to resolve technical issues efficiently.
  • Implement and maintain security best practices across all IT systems.
  • Perform regular system monitoring, maintenance, and optimization.
  • Document technical procedures, configurations, and solutions.
  • Assist in the planning and implementation of IT projects.

Key Skills and Experience:

  • Proven experience in a 3rd Line Support Engineer role or similar.
  • Strong expertise in Microsoft Azure, including VM management, networking, and security.
  • Extensive experience with Office 365 administration and troubleshooting.
  • In-depth knowledge of networking technologies, including routers, switches, and VLANs.
  • Familiarity with firewalls, VPNs, and network security best practices.
  • Excellent problem-solving skills with a proactive approach to issue resolution.
  • Strong communication skills, both written and verbal.
  • Ability to work independently as well as part of a team.

Desirable Qualifications:

  • Microsoft Certified in any area

What We Offer:

  • Competitive salary between £40,000 and £50,000, based on experience.
  • Opportunities for career progression and professional development.
  • A supportive and collaborative work environment.
  • Flexible working arrangements.
  • Comprehensive benefits package.