Reservations Supervisor

2 days ago

London, United Kingdom Millennium Hotel London Knightsbridge Full time

Join the TeamJoin the Millennium Family

If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experiencedReservations Supervisor. The purpose of this role is to assist in the daily running of the Reservations department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Reservations Supervisor:

Oversee daily operations of the reservations team to ensure prompt, efficient and courteous service

Resolve customer complaints in a timely and professional manner

Maintain accurate records and reports on all reservations activities

Provide direction and leadership to Reservations Manager, assisting them to achieve their potential, closing performance gaps and achieving overall departmental objectives.

Assist the reservations manager in achieving maximum room rate, yield and conversions.

Ensuring effective communication within the department on promotional activities within the hotel, including food & beverage activities and in room promotions to assist in achieving/exceeding our revenue goals.

Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

If there are failed reservations to update the Hotel software then process those reservations manually.

Update No-shows and cancellations without fail to avoid and unwanted commissions.

Understand and enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

Verify if each reservation requests are processed as per the hotel standards and without delay.

Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.

Process retentions, no-show and cancellations as per the hotel policy and procedures.

Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.

All reservation modifications are updated on the property management system immediately and accurately in case of any changes.

Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.

As a Reservations Supervisor, the essential skills required:

  • Working with Opera Cloud would be preferable
  • Have experience working in the Reservation Department
  • Positive attitude and good communication skills
  • Good organisational and administration skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • High level of IT skills
  • Excellent grooming standards

About the Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capitals most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

The guests meet at the Babette Bar, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Lengs Collection, Millennium Collection and Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you

We offer a benefits package including:

Social Events, Wellbeing and Team Activities

Training and development

Cash Health Plan cover option available

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest free Season Ticket Loan Scheme

1 Volunteer Days per year (fully paid and in addition to your annual leave)

Complimentary meals prepared for you by our chefs

Length of Service related holiday scheme

My Millennium discount perks

Discount on Accommodation worldwide and 50% Food and Beverage Outlets

Life Assurance

Recommend a Friend Scheme

... As well as real opportunities to develop and gain promotion within the industry.

If you thrive on being the best you can and want to join our team then look no further and apply now

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.


AMRT1_UKCT

  • Reservation Agent

    6 months ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservations Agent

    6 months ago

    London, United Kingdom Reservations Full time

    **#Join Our Happiness** Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as a **Reservations Agent.** Here at Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Supervisor to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Haymarket Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Supervisor to join our highly successful team here at our Haymarket Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Covent Garden Hotel - Reservations Full time

    We have an exciting opportunity for a Reservations Supervisor to join our highly successful team here at our Covent Garden Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Reservation Agent

    8 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservation Agent

    8 months ago

    London, United Kingdom Support Office Reservations Full time

    As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our central hub, sees a collection of diverse...

  • Reservations Supervisor

    1 month ago

    London, United Kingdom Gaucho Full time

    We are delighted to be recruiting for a Central Reservations Supervisor here at Gaucho Restaurants:As Reservations Supervisor, you play a pivotal role in our business;guests and colleagues rely on you to deliver exceptional results. TheReservations team is the heart of the business, and the Central Reservations Supervisoris an ambassador for the team both...

  • Reservations Supervisor

    7 days ago

    Central London, United Kingdom The BoTree Full time

    An exciting opportunity is created for aReservations Supervisorto join our team and contribute to the success of our hotel.As aReservations Supervisor, you will play a key role in supporting and optimising room reservations, ensuring seamless coordination between our guests and the hotel operation.Salary: Up to £32,500 per annumYour responsibilities will...

  • Reservation Agent

    6 months ago

    London, United Kingdom Support Office Reservations Full time

    **Maternity Cover Position Available** As **Reservation Agent**, you will be responsible for handling phone calls and delivering on excellent customer service in line with our brand standards. You will be responsible for booking, converting and dealing with day to day guest queries via the telephone. This role is located in London’s Fitzrovia, our...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Hyatt Corporation Full time

    Reservations Supervisor Hyatt Regency Hyatt Regency London - The Churchill GB - ENG - LondonReservationsAdministrativeFull-timeReq ID: LON005942Local Summary Reservations Supervisor Just some of the benefits you will enjoy as a Reservations Supervisor 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Chateau Denmark Full time

    We are looking for a **Reservation Supervisor **to join our team at Chateau Denmark, a Luxury boutique hotel in central London. Inspired by the birthplace of the British music scene, we embrace Denmark Street’s creativity and spirit. Chateau Denmark’s 55 rooms and apartments offer a unique blend of escapism and rebellion, showcasing exceptional...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Broadwick Soho Full time

    **Why us?** We are bringing the spirit of Soho to life in a glorious hotel. Join us for the opportunity to be part of a like-minded community of individuals from various backgrounds, opening a new and exciting hotel, restaurant and rooftop dining bar in the heart of Soho. We are enthusiastic, generous, respectful and committed to delivering exceptional and...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Easy T Group Full time

    Want to be part of a new hotel opening in Shoreditch. We are recruiting for an experienced Reservations Supervisor to join our team in the hospitality industry. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Supervisor, you will act as the main point of contact for...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Hyatt Regency London - The Churchill Full time

    Summary **Reservations Supervisor** **Just some of the benefits you will enjoy as a **Reservations Supervisor** - 12 complimentary nights a year across Hyatt Hotels worldwide - Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! - Free meals on duty - 50% discount on food and beverages when you dine...

  • Reservations Supervisor

    2 days ago

    London, United Kingdom WSH Group Full time

    Portico are currently recruiting for a Reservations Supervisor (Conference Services Supervisor) for our team based at an American multinational investment bank and financial services company based in the City.The investment bank and financial services company are a true flagship location for Portico! The team take pride in being the service partner chosen to...

  • Reservations Supervisor

    22 hours ago

    London, United Kingdom Millennium Hotel London Knightsbridge Full time

    Join the Team!Join the Millennium Family!If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experiencedReservations Supervisor. The purpose of this role is to assist in the daily running of the Reservations...

  • Reservations Supervisor

    6 months ago

    London, United Kingdom Maldron Hotel Full time

    **Reservations Supervisor - Maldron Hotel Shoreditch** Our amazing hotel has an exciting opportunity for a **Reservations Supervisor**. If you are looking to further your career in the hospitality industry, we would love to hear from you as this position offers the opportunity to grow. This is an exciting time of expansion for the Dalata Hotel Group and...