Reservations Supervisor

3 weeks ago


London, United Kingdom Gaucho Full time

We are delighted to be recruiting for a Central Reservations Supervisor here at Gaucho Restaurants:

As Reservations Supervisor, you play a pivotal role in our business;
guests and colleagues rely on you to deliver exceptional results. The
Reservations team is the heart of the business, and the Central Reservations Supervisor
is an ambassador for the team both internally and externally. You
are key cog in the central reservations function servicing all restaurants in
the group. You build key relationships with all internal stakeholders and are
obsessive about processes and working efficiently whilst providing the best
guest booking journey in the industry. You are the ultimate team player and an
expert in all things reservations, and you lead by example when speaking to
guests on the phone and in writing.   As the third in command, you
are able to independently manage the team on shifts throughout the week and and
hold reservationists accountable for delivering the same excellent level of
service and experience you do as a supervisor.



 You will build strong relationships with the site
teams, especially General Managers, Group Sales and Events Managers and
receptionists as the reservations team act as a conduit between the guest and
the restaurant. You are also skilled at building relationships with guests, and
able to handle feedback and complaints excellently. 

Key Responsibilities of Reservations Supervisor:

  1. Booking Process
  2. Supervising theCentral Reservations team
  3. Covers Optimisation
  4. Guest Journey
  5. Social Media - community management
Role Specifics:
Hours: 40 per week – must be able to work evenings
and weekends. (not every week)

Place of work: Head Office in Bank, London



Salary: Up to £32,000k per year + annual bonus scheme.

Benefits and Training:

  • 50% off at all Gaucho and M Restaurants
  • Referral and Length of Service Bonuses 
  • Incentive and reward schemes
  • Cycle to work schemes & Gym membership
  • Industry Apprenticeship Program Opportunities 
  • Career Development and Training Programs
  • Training provided by the Gaucho LAB
  • 28 paid annual holidays



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