Customer Services

6 days ago


East Grinstead, United Kingdom Reed Full time
Customer Service Account Executive
  • Job Type: Temporary / Temp - Perm 
  • Location: East Grinstead 
  • 100% office based 

Reed Crawley is partnered with a key client seeking a Customer Service Account Executive to join their team. In this role, you will be the front line of support, providing exceptional service via telephone and email to their clients. Understanding their unique needs, you will be responsible for ensuring a high level of customer response and satisfaction.

Day to Day of the role:
  • Resolve day-to-day queries, process orders, and manage correspondence with customers and internal departments.
  • Utilise ticketing systems to update client queries within agreed SLAs.
  • Ensure all queries are actioned in accordance with client SLAs and Standard Operating Procedures.
  • Provide frontline telephone and email support.
  • Collaborate with Accounts and Warehouse departments to resolve issues preventing order shipment.
  • Supply detailed information to the nominated Account Manager upon request.
  • Handle customer correspondence in line with Customer Service Standards.
  • Log all customer issues and propose solutions to assist with resolution.
  • Support operational changes while minimising disruption to service.
  • Maintain and improve performance levels to meet all elements of client SLAs.
  • Communicate any issues that may impact service delivery.
  • Liaise closely with Customer Services and Warehouse Team Leaders to ensure smooth contract operations.
  • Meet individual and business KPIs.
  • Manage live chat, addressing inbound queries and directing them to relevant departments promptly.
Required Skills & Qualifications:
  • Previous customer service experience with a focus on meeting deadlines and SLA commitments.
  • Proficiency in MS Office, particularly Excel & Outlook.
  • Organised approach to email management.
  • Strong interpersonal skills to build customer relationships.
  • Proven ability to work effectively in a team.
  • Excellent written and verbal communication skills.
  • High degree of accuracy and attention to detail in work.
If you are interested in this fantastic opportunity please apply on line and Claire will be in touch 

  • East Grinstead, United Kingdom First Recruitment Services Full time

    Customer Service Executive OpportunityWe are excited to collaborate with our rapidly growing, esteemed and thriving fulfilment and delivery services partner as they look to hire an additional Customer Service Executive to join their welcoming and expanding teams in East Grinstead. This position is open due to sustained strong business levels.Position:...


  • East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Remote Work Freelance Full time

    Are you looking to kickstart your career in an office setting, gain a qualification and also earn a competitive salary? If the answer is yes, then we'd love to hear from you! Lloyd Recruitment Services are pleased to be working with a reputable business in the East Grinstead area who are currently in search of customer service professionals to undertake a...


  • East Grinstead, United Kingdom First Recruitment Services Full time

    We are excited to be collaborating with a rapidly growing, award-winning and highly successful fulfillment and delivery services company in search for an additional team member to join their welcoming and expanding group in East Grinstead.Customer Service ExecutiveFull-time permanent position - opportunity to work up to 50/50 from home or the office once...


  • East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

    Lloyd Recruitment Services are working with an established company based in East Grinstead who are looking to recruit a Customer Service Representative to join their growing team. **Benefits and perks**: - **Salary: £20k-£25k (opportunity to earn more money when you learn new products)**: - **25 days plus bank holiday**: - **Hybrid working - 2 days...


  • East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

    Part-Time Customer Service Administrator Lloyd Recruitment Services is pleased to be working with a company in East Grinstead who is currently seeking a Customer Service Administrator to join their team on a part-time basis. Location: Central East Grinstead Salary: £23k pro rata Hours: Monday to Friday, school hours Benefits: Holiday entitlement, company...


  • East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Part time

    Part-Time Customer Service Administrator Lloyd Recruitment Services is pleased to be working with a company in East Grinstead who is currently seeking a Customer Service Administrator to join their team on a part-time basis. Location: Central East Grinstead Salary: £23k pro rata Hours: Monday to Friday, school hours Benefits: Holiday entitlement, company...

  • Customer Service

    6 days ago


    East Grinstead, United Kingdom Reed Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where attention to detail is crucial? If so, I am representing a key client of ours who is looking for a customer service account executive. Purpose of the Role:  As a Customer Service Account Executive, you will be the first point of contact for their...

  • Customer Service

    4 weeks ago


    East Grinstead, United Kingdom Reed Business Support Full time

    **Benefits**: - Company Bonus scheme (£300) - Following successful probation period opportunity for hybrid working - Pension, Life Assurance, Health shield Cash Plan and Discount Perks - 22 days holiday (plus Bank Holidays) - Birthday leave - Free on-site parking and free electric car charging points - Monthly company social events and an annual awards...


  • East Grinstead, United Kingdom LNRS Data Services Ltd Company Full time

    About the Role As Customer Support/Ops Coordinator, you'll provide best-in-class support to new/existing customers regarding billing inquiries, service requests, suggestions, and complaints. Your communication skills will be integral to resolving customer issues via email and telephone with a professional etiquette. Communicating customer complaints...


  • North East Region, United Kingdom First Customer Contact Full time

    **Who are we?** So, while we're always working hard to improve the experience our customers have whenever they use our services, it's refreshing to know that we'll also do the same for you too. **Hours** You will be contracted to 37.5 hours per week, with flexible shift lines between the hours of **08:00** and **20:00**, Monday to Friday. **Start...


  • North East Region, United Kingdom First Customer Contact Full time

    **Who are we?** So, while we're always working hard to improve the experience our customers have whenever they use our services, it's refreshing to know that we'll also do the same for you too. **Hours** You will be contracted to 37.5 hours per week, with flexible shift lines between the hours of **08:00** and **20:00**, Monday to Friday. **Start...


  • North East Region, United Kingdom First Customer Contact Full time

    Who are we?So, while we're always working hard to improve the experience our customers have whenever they use our services, it's refreshing to know that we'll also do the same for you too.HoursYou will be contracted to 37.5 hours per week, with flexible shift lines between the hours of 08:00 and 20:00, Monday to Friday.Start Date26th February...


  • East Grinstead, United Kingdom The Diamond Group Full time

    **Position: Customer Service Executive** The Diamond Group has been established for more than 30 years and specializes in same-day courier deliveries. We also operate a self storage facility and overnight services and international deliveries. We are now looking for a Customer Service Executive to join our busy, friendly Head Office branch in East...


  • East Grinstead, United Kingdom The Diamond Group Full time

    **Position: Customer Service Executive** The Diamond Group has been established for more than 30 years and specialises in same-day courier deliveries. We also operate a self storage facility and overnight services and international deliveries. We are now looking for a Customer Service Executive to join our busy, friendly Head Office branch in East...


  • East Grinstead, United Kingdom Gold Group Ltd Full time

    **Customer Service Administrator** East Grinstead **Brief** Customer Service Administrator or Insurance Customer Service Administrator needed for a Safety and Risk Management organisation based in East Grinstead who are looking to employ an experienced and well-rounded Customer Service Administrator that takes pridein their work. **What the role...


  • East Grinstead, United Kingdom Meridian Business Support Full time

    SD-12303 Posted: 31/01/2024 - £13 to £14 Per: hour + Benefits: free parking close by - East Grinstead, South East, - Temporary - Would you like to use your - **fluent language skills** in either - **French, Spanish, German or Italian** in a important - **Customer Service Advisor** role within a leading organisation? - A - **6 month temporary Customer...


  • East Grinstead, United Kingdom Anonymous Full time

    Our client has 3 Customer Service Advisor Apprenticeship roles available to join their team based in East Grinstead where you will join them on a full time, fixed term contract basis ( 15 months) starting 8th July. In return, you will receive a competitive salary of c £18,500 per annum, plus excellent benefits.  Our client aims to share their...


  • East Grinstead, United Kingdom Anonymous Full time

    Our client has 3 Customer Service Advisor Apprenticeship roles available to join their team based in East Grinstead where you will join them on a full time, fixed term contract basis ( 15 months) starting 8th July. In return, you will receive a competitive salary of c £18,500 per annum, plus excellent benefits. Our client aims to share their passion...


  • East Grinstead, United Kingdom 360 Resourcing Solutions Remote Work Freelance Full time

    Our client has 3 Customer Service Advisor Apprenticeship roles availableto join their team based in East Grinstead where youwill join them on a full time, fixed term contract basis ( 15 months) starting 8th July. In return, you will receive a competitive salary of c £18,500 per annum, plus excellent benefits.  Our client aims to share their passion...


  • East Grinstead, West Sussex, United Kingdom The Diamond Group Full time

    Position: Customer Service ExecutiveThe Diamond Group has been established for more than 30 years and specialises in same-day courier deliveries.We also operate a self storage facility and overnight services and international deliveries. We are now looking for a Customer Service Executive to join our busy, friendly Head Office branch in East Grinstead.The...