Customer Services Executive

2 weeks ago


East Grinstead, United Kingdom First Recruitment Services Full time
Customer Service Executive Opportunity

We are excited to collaborate with our rapidly growing, esteemed and thriving fulfilment and delivery services partner as they look to hire an additional Customer Service Executive to join their welcoming and expanding teams in East Grinstead. This position is open due to sustained strong business levels.

  • Position: Customer Service Executive
  • Employment Type: Full-time permanent role with the opportunity to work up to 50/50 home/office once probation is successfully completed
  • Working Hours: Monday - Friday standard office hours, 40 hours per week, no evenings or weekends
  • Location: East Grinstead based with ample free on-site parking available. Approximately a 25-minute walk from the nearest mainline station with buses from the station to the office location
  • Salary: £27,700 plus excellent staff benefits, social events, and an annual staff party

The Role

As a Customer Service Account Executive, you will offer front-line inbound telephone and email support to clients, understanding their unique requirements and delivering a high level of customer response and service via phone and email. Key responsibilities include:

  • Resolving daily queries regarding the successful delivery of goods
  • Handling all customer correspondence in accordance with company service standards
  • Collaborating with Customer Services and warehouse Team Leaders and external customers for smooth contract operations
  • Manage live chat by addressing inbound queries promptly and escalating as needed within agreed timeframes

Skills and Experience Required:

  • Previous customer service experience, meeting deadlines and service level commitments
  • Proficiency in Microsoft Office, especially Excel & Outlook
  • Capability to work efficiently as part of a team
  • Strong written and verbal communication skills
  • Prior knowledge of logistics/delivery services is advantageous but not mandatory

If you are seeking a challenging yet rewarding career opportunity, this is the right time to join our exceptional company that offers long-term career growth prospects. Apply now for more details and immediate consideration. Don't miss this exciting chance to be part of our dynamic team and expanding business



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