Customer Services Account Executive
2 weeks ago
We are excited to be collaborating with a rapidly growing, award-winning and highly successful fulfillment and delivery services company in search for an additional team member to join their welcoming and expanding group in East Grinstead.
Customer Service Executive
Full-time permanent position - opportunity to work up to 50/50 from home or the office once probation is completed successfully
Monday to Friday standard office hours - 40 hours per week. No late evenings or weekends
Based in East Grinstead - Ample free on-site parking available for employees. Approximately a 25-minute walk from the nearest mainline station. Buses accessible from the station to the office location.
Salary:
£27,700 plus excellent staff benefits, social gatherings, and annual staff party
Comprehensive training will be provided
This is a fantastic chance to become part of a top-tier company that offers fantastic long-term career prospects.
The role
As a Customer Service Account Executive, your main responsibilities will include providing front-line inbound telephone and email support to clients, understanding their unique needs, and delivering exceptional customer service via phone and email.
Key responsibilities:
- Resolving daily queries related to successful goods delivery
- Processing all customer correspondence in line with service standards
- Collaborating with Customer Services and warehouse Team Leaders as well as external customers to ensure smooth contract operations
- Managing live chat, addressing inbound queries promptly and forwarding them to relevant departments within agreed timelines
Skills, experience, and qualifications required:
Previous experience in customer service, meeting deadlines and service level agreements
Proficiency in Microsoft Office, especially Excel & Outlook
Ability to work effectively within a team
Strong written and verbal communication skills
Prior knowledge of logistics/delivery services (preferred but not mandatory)
Apply now for more details and immediate consideration. This is an exciting time to join our expanding and successful team. Shortlisting will commence soon.
Wild Recruitment Ltd T/A First Recruitment Services is the acting Employment Agency for this role.
Please note that this advertisement is free from any discriminatory terminology based on gender, marital status, race, religion, color, age, disability, or sexual orientation. All candidates will be evaluated solely based on their qualifications, merits, and ability to perform the job duties.
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