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Customer Support Coordinator

4 months ago

East Grinstead, United Kingdom LNRS Data Services Ltd Company Full time

About the Role

As Customer Support/Ops Coordinator, you'll provide best-in-class support to new/existing customers regarding billing inquiries, service requests, suggestions, and complaints. Your communication skills will be integral to resolving customer issues via email and telephone with a professional etiquette. Communicating customer complaints internally, you will help drive performance improvements and customer satisfaction.
 

Responsibilities

Providing new and existing customers with the best-in-class service regarding billing inquiries, service requests, suggestions, and complaints

Resolving customer inquiries and complaints via emails or calls fairly, timely and effectively

Ensuring minimal customer complaints, improving customer satisfaction, and providing professional customer support

Maintaining accounts of all non-key Academic customers and recording progress via our CRM system

Interpreting internal or external business issues and recommending best practices to achieve annual targets


Requirements

Have great computer literacy MS Office Suite and numerical ability

Have excellent experience in a customer service environment

Display excellent communication skills with the ability to interact with a spectrum of people in various positions

Be self-motivated, results-driven and a creative problem solver

Be able to multi-task and be flexible with good time management skills

Have a high level of accuracy and attention to detail