Operations Coordinator

4 months ago


East Grinstead, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services are pleased to be working with a leading business based in East Grinstead who are currently in search of an Operations Coordinator to join their team on a full-time permanent basis.

**Purpose of job**:
As the Operations Coordinator, you will be responsible for coordinating the operational activities of the business in close collaboration with colleagues to meet the business objectives.

**What’s in it for you?**
- **Salary of £27.5K plus excellent company benefits**:

- **Mixture of office working and WFH**:

- **Monday to Friday - 9am - 5pm**:

- **25 days holiday plus bank holidays on top**:

- **Opportunity to purchase or sell up to 5 days holiday per year**:

- **Company Pension**:

- **Private Health Scheme**:

- **Discounted Gym membership**:

- **Discount across 100’s retailers**:

- **Eye Care Voucher Scheme**

**Duties**:

- Cultivating and sustaining effective working relationships with external partners associated with the organisation. This includes addressing enquiries related to various processes such as reservations, modifications, cancellations, and special requests
- Timely and professional response to all communications, both written and verbal, with a focus on delivering excellent customer service to foster ongoing engagement with the department
- Collaborating with the Finance department to investigate and resolve payment-related enquiries from external partners, arising from various transactions
- Working alongside the customer services team to address and resolve customer complaints, ensuring meticulous issue logging for accurate reporting and contributing to continuous improvement decisions
- Managing the database by updating information on pricing, allocations, special offers, and other relevant data for precise product pricing
- Reviewing and updating product information on CMS for presentation on the organisation’s website
- Assisting the wider team by addressing queries related to services or general enquiries. Additionally, contributing to designing and conducting training sessions
- Assisting the Operations Manager in coordinating and implementing various initiatives to enhance team efficiency and productivity
- Coordinating with different teams to ensure efficient distribution and completion of daily operational tasks
- Supervising online customer feedback and reviews, utilising this information to enhance customer satisfaction and overall reputation
- Representing the organisation at various events and conferences
- Facilitating partnerships and collaborations with external entities
- Ensuring all materials in customer-facing areas adhere to a consistent corporate design and style, promoting a professional and distinctive brand image
- Ensuring that the organisation's activities align with safety, health, and environmental policies. Reporting incidents and suggesting improvements in these areas

**Overview**:

- Fluent in English. Additional European languages a bonus
- Previous administration experience
- Strong people skills - friendly and a team player
- Excellent verbal and written communication skills
- Highly numerate
- Drive and motivation - ambitious, dynamic, passionate, and driven - eager to progress and move things forward
- Excellent attention to detail
- Innovative thinker and creative problem solver
- Ability to deal with a wide range of tasks with conflicting priorities
- Experience in dealing with customers and suppliers in a variety of situations

**Salary £27,500**

Refer a friend and earn up to £500 If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

**Job Types**: Full-time, Permanent

Pay: £27,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: NF13868


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