Head of Cloud Infrastructure

1 month ago

Nottingham, United Kingdom Xpertise Recruitment Full time

Head of Cloud Infrastructure (Lead Cloud Engineer who is looking for the step up into management).


Nottingham (2-3 days per week in the office)


70k plus excellent pension, holidays and other benefits


The Head of Cloud Infrastructure is a key leadership role, responsible for leading and inspiring the Cloud Infrastructure team. You will ensure that cloud infrastructure services are fully operational and available to support the organisation where needed 24x7. You will also be responsible for managing third party contracts and will liaise with suppliers/partners to get best value for the organisation. You will work with the Enterprise Architecture team to help set strategic direction based on real world experience. You will have excellent knowledge of Microsoft Azure and service management (ITIL) processes and will lead a team of skilled specialists who will provide technical advice, guidance and problem-solving (second-line support) to deliver high levels of service availability and performance.


Key Responsibilities:


  • Ensure that team members have clarity of purpose, understand the wider strategy and context in which they work, why their contribution is important and are focused on results.
  • Ensure that team members have the knowhow, resources, environment and support necessary to achieve results.
  • Use evidence based approaches to drive continuous improvement.
  • Foster excellent team work removing constraints and enhancing effective working across boundaries within the organisation.
  • Ensure that team members plan the development of skills in a strategic manner so as to prepare for new technologies and changes in context. Help individuals to plan their careers and maximise their employability.
  • Provide constructive feedback and encourage reflective thinking.
  • Determine priorities of the team and assign resources to meet planned objectives and requirements.


Oversee the core functions of the Cloud Infrastructure team. Establish a culture of effective team work and continuous improvement to ensure delivery of the following services:


  • Performance Monitoring
  • Delivery of Service Requests
  • Delivery of Projects
  • Service improvement and evolution in accordance with both business requirements and changes initiated by the Cloud service providers (new capabilities, enhancement to and retirement of services).
  • Identification of security vulnerabilities with appropriate actions identified and implemented.
  • Liaison with researchers to address security vulnerabilities and other recommendations provided by the Cloud vendors. Monitor resolution of agreed actions and, if necessary, escalate.
  • Provide advice and guidance to researchers regarding the most appropriate Cloud resources for their use cases
  • Upgrade and maintain the Trusted Research and Secure Data environments in line with patterns provided by third parties. Work with the Digital Research Service and researchers to create Secure Research Environments (SREs) appropriate to the researcher’s needs. Carry out the ingress and egress of data for the SRE upon request.
  • Collaborate with the Digital Research Service and the Uptake and Adoption teams to identify opportunities for Cloud services to support research initiatives/projects
  • Collaborate with the M365 product team to carry our technical administration of the M365 product set.
  • Incident resolution and management.
  • Adherence to Change Control process, ensuring all changes are fully tested before rolling out to the live environment.
  • Manage relationships with strategic suppliers on whom the service depends, primarily Microsoft.
  • Develop, manage and monitor relevant KPIs.

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