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Customer Service Administrator

2 months ago

Esher, United Kingdom Optima Recruitment Full time

Whilst working within a dynamic team, this role will focus on delivering the best service possible to your customer portfolio at every stage of their order. Hybrid working available along with other fantastic benefits:

  • Based in Esher
  • £25,000
  • 25 days holiday plus bank holidays
  • Monday - Friday, 7.5 hours a day that must be worked between 8am - 6pm.
  • Hybrid, 3 days per week and 2 days working from home
  • Contributory pension scheme
  • Critical illness cover
  • Income protection
  • Death in service
  • Health cash plan scheme

Job Description:

  • Daily management of the assigned customers’ orderbook
  • Cooperating with the Sales team by monitoring orders and by verifying deliveries
  • Build a sustainable relationship with the customer
  • Providing all the necessary information about both the product and the orders/contracts
  • Proactively handle customers’ complaints by communicating with the Customer Service Leader and other departments staff
  • Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned

Person Specification:

  • Good level of education
  • Proven working related experience is essential
  • Experience in customer service
  • Strong communication and MS Office skills

Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.