Customer Service Ambassador

1 week ago


Esher, Surrey, United Kingdom Avery Healthcare Full time
About the Role

As a Concierge at Avery Healthcare, you will be the first point of contact for our residents, visitors, and staff. Your focus will be on creating a positive and lasting impression of our care home, answering incoming calls, and greeting visitors with a warm and welcoming smile.

Key Responsibilities

Greet and direct all visitors, making them feel welcome and at ease.
Monitor the Bistro area for refreshments, music, and cleanliness, ensuring a pleasant environment for our residents.
Handle resident requests and queries efficiently and effectively, providing excellent customer service.
Complete administrative duties as required, supporting the smooth operation of our care home.

About You

To be successful in this role, you will possess excellent communication skills, both written and verbal. You will be able to handle multiple priorities, have good organisational skills, and be able to work well under pressure. Previous experience in a customer service position is desirable, but not essential.

About Avery Healthcare

Avery Healthcare is one of the largest providers of luxury elderly care homes in the UK. We believe that the later years of our residents' lives should be as enriching as any other. Our vision of 'creating meaningful lives together' is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes. We are committed to providing a supportive and inclusive work environment, where our staff can grow and develop their careers.

What We Offer

As a Concierge at Avery Healthcare, you will receive a competitive salary, comprehensive training, and opportunities for career development. You will also have access to a range of benefits, including a pension scheme, life insurance, and a discount scheme for leisure and retail activities. We are committed to supporting our staff in their personal and professional development, and we offer a range of training and development opportunities to help you achieve your goals.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about providing excellent customer service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you soon.
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