Customer Service Executive

2 weeks ago


Pershore, United Kingdom GTC Recruitment Full time

Customer Service ExecutiveLocation: PershoreDepartment:Customer ServiceReports to: Development ManagerAbout Us:My client is dedicated to providing exceptional customer experiences. They pride themselves on maintaining high standards and ensuring customers' needs are met with efficiency and care.Purpose:To develop and maintain an easy and enjoyable customer experience.Key Responsibilities:Customer Service:- Act as the primary contact for inbound calls, addressing customer requests with a positive and proactive approach.- Assist customers by answering calls, recording incoming enquiries, and providing support.- Handle sales order and invoice processing.- Manage customer support tasks, including handling queries, and processing document and sample requests.Compliance Support:- Maintain BRC standards, ensuring all product specification sheets and related documents are current.- Keep the supplier database updated and ensure supplier self-audits are accurate and up-to-date.Bookkeeping:- Perform purchase invoicing and manage customer statements.- Oversee credit control to ensure smooth financial transactions.What We Offer:- A supportive and dynamic work environment.- Opportunities for professional growth and development.- Competitive salaryQualifications:- Excellent communication and customer service skills.- Strong organisational abilities and attention to detail.- Familiarity with BRC standards and bookkeeping is advantageous but not essential



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