Customer Service
6 months ago
WFP are a small team supplying UK’s best food handlers & processors with their packing consumables. This includes packaging materials, hygiene supplies, food handling equipment and production utensils. Founded in 1999, WFP has become relied on for our broad range of proven products, unique and responsive service and industry knowledge and support.
As part of the sales team, you will build great relationships with customers and seek to understand their wider requirements having a direct impact on organic sales growth. As a key contact of the company, you have a significant impact on the customer experience and responsible for making it easy and enjoyable for them. Your role touches the breadth of the customer journey and will support the management team in the systems required for the BRC quality standard.
The object of the role is to:
- Deliver consistent 'wow' service through delivering customer requests beyond expectations.
- Work within the sales team to develop the customer experience, including BRC processes.
- Follow through orders, customer invoicing, credit control and payments.
- Work with colleagues to suggest opportunities for improvement
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
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