Customer Service and Back Office Assistant

4 months ago

Pershore, United Kingdom Threadpepper Full time

We're looking for a lively, fun new member of our growing team to start early January.

We are an e-commerce company looking for an all round superstar to start as soon as possible and be a real asset from day 1. If you believe in being different, in being your best at whatever you do, and genuinely making a difference, then this might just be for you.

You'll be part of an exciting online wedding/menswear retailer helping customers throughout the country from our small but vibrant Pershore / Evesham office, within an award winning customer service environment. This will include helping customers online and by phone, so a confident, cheery personality is a must. This is a vibrant, high-energy environment, so we'll be looking for someone fits in well and enjoys a challenge.

Your incredibly varied role will involve:

- Helping customers find the perfect groomswear for their wedding
- Following up on customers using our Customer Relationship Management system
- Assisting with processing and packing customer orders
- Updating and reviewing product information
- Inventory management

About you:

- You will have top notch computer skills and be comfortable with Word and Excel.
- You'll be very internet and social media savvy.
- You'll need excellent spelling and grammar. If you don't know the difference between your and you're, this probably isn't for you.
- You'll need to be organised and precise.
- You need to be willing to follow processes, but constantly seeking to improve the way things are done.
- You'll love talking to people, and get a thrill from delighting customers.
- You must be able to meet deadlines, without someone watching over your shoulder all day.
- You'll need to be willing to step into whatever comes up and tackle it with enthusiasm.

You’ll probably already have had some office or similar experience dealing with all sorts of challenges and you’re not someone who ever thinks that ‘it’s not my job to do that’. If you are the type of person who can’t go home until the task is done and things are just right, we would like to talk to you.

We’re looking for a star here - someone eager to learn and make an impact - so your attitude and team ethic are just as important as your experience to date, and you’ll have some impressive stories to tell that illustrate why you should be invested in - as opposed to all the other applicants who apply.

In return you'll get the opportunity to develop yourself and your skills in a fun environment where laughs blend with hard work and plenty of pressure.

Now I'm not interested in just your CV. What I am interested in is you. So as a starter, when you send me your CV please include the following:
1) The best day of your life so far

2) The best customer service experience you've had

3) Your favourite Netflix or Amazon Prime series

4) Your favourite social media app and why you like it

5) The lamest joke you've ever heard that made you laugh

Look forward to hearing from you

Hannah Butterworth

Managing Director

Swagger & Swoon
ThreadPepper

**Job Types**: Permanent, Full-time

**Salary**: From £10.50 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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