Head of Client Services

2 months ago

London, United Kingdom Ultimate Asset Full time

Head of Client Services

Hybrid Working – 3 Days in the office

Salary - £70 - £80K base + performance related bonus


We are seeking an experienced and customer-centric Head of Client Services to lead the post-sales experience for our client; a high-growth social app with reference to advertising revenue. This role will be crucial in driving client satisfaction, retention, repeat bookings and overall business success during a transformative period in our client’s business.


Key Responsibilities:


  • Oversee the entire post-sales client journey, from onboarding to delivery, ensuring seamless client experience and success.
  • Lead and manage the client services team, driving high performance and fostering a culture of accountability.
  • Deliver best-in-class post-sale client experience
  • Strategize and implement processes for retention, client satisfaction, and rebooking to meet and exceed KPIs.
  • Develop scalable strategies to collaborate with the Commercial Director and management team to help transition the business from a managed service model to a self-serve platform.
  • Act as the primary point of contact for clients, managing relationships and identifying opportunities for upsell or cross-sell.
  • Collaborate with cross-functional teams (sales, product, project management engineering) to ensure smooth delivery and alignment on client expectations.
  • Act as the senior point of escalation for senior clients and media agencies to call where required


Qualifications:

  • Proven experience in a senior client services role, preferably at a publisher, AdTech or social platform.
  • Highly developed and methodical in terms of client services and account management processes.
  • Expertise in managing the client experience during significant business changes, such as migrating from managed to self-serve models or AdServer migration.
  • Strong leadership and people management skills with a focus on team development.
  • A deep understanding of customer experience management, retention strategies, and rebooking – demonstrable proof of previous successful deployment of strategies.
  • A problem solver, positive in mindset and passionate about the client delivery experience
  • The ideal candidate will have previously managed a book of business in excess of eight figures



This is a unique opportunity to lead client services for a company at a pivotal moment of growth. If you’re a strategic thinker passionate about customer success, we want to hear from you

  • Head of Analysis

    6 days ago

    London, United Kingdom Head of Consulting - Sustainability Full time

    Drive the sustainability transition with Sillion, a consultancy combining technical expertise, proprietary modelling tools, and stakeholder needs understanding. We provide actionable information on strategy and operations, and data, insights, and reporting for ESG requirements. Expert advice on developing and implementing comprehensive sustainability...

  • Head of Client Services

    1 month ago

    London, United Kingdom Ultimate Asset Full time

    Job Description Head of Client Services Hybrid Working – 3 Days in the office Salary - £70 - £80K base + performance related bonus We are seeking an experienced and customer-centric Head of Client Services to lead the post-sales experience for our client; a high-growth social app with reference to advertising revenue. This role will be crucial in...

  • Head of Client Services

    2 months ago

    London, United Kingdom Ultimate Asset Full time

    Head of Client Services Hybrid Working – 3 Days in the officeSalary - £70 - £80K base + performance related bonusWe are seeking an experienced and customer-centric Head of Client Services to lead the post-sales experience for our client; a high-growth social app with reference to advertising revenue. This role will be crucial in driving client...

  • Head of Client Services

    2 months ago

    London,, UK, United Kingdom Ultimate Asset Full time

    Head of Client Services Hybrid Working – 3 Days in the officeSalary - £70 - £80K base + performance related bonusWe are seeking an experienced and customer-centric Head of Client Services to lead the post-sales experience for our client; a high-growth social app with reference to advertising revenue. This role will be crucial in driving client...

  • Head of Client Services

    2 weeks ago

    London, Greater London, United Kingdom EJ Legal Full time

    EJ Legal is proud to be partnering with a leading UK law firm to find a highly skilled Head of Client Services for their expanding London office.Job SummaryThis is an excellent opportunity for a seasoned professional to take on a senior leadership role and contribute to the continued success of the firm.About the FirmThe firm is a top 20 UK law firm with a...

  • Head of Client Services

    6 months ago

    London, United Kingdom Idex Full time

    Our client is centralising their Administration teams due mergers and acquisitions and are keen to bring a Head of Client Services to bring together people, processes and target operating models. This business has national presence and you will be required to travel around the UK. You will be responsible for 5 direct line managers and a total of 70...

  • Head of Client Services

    1 month ago

    London, UK, UK, United Kingdom Fill My Funnel - LinkedIn Ads Agency Full time

    Fill My Funnel, a leading B2B LinkedIn Ads agency trusted by over 75 brands worldwide, is looking to fill a leadership position.The ideal candidate will have experience in these three core areas that are critical to this role:+4 Years B2B Marketing Experience+3 Years of LinkedIn Ads Experience+2 Years of Management Experience leading a team within an...

  • Head of Community Management

    6 days ago

    London, United Kingdom Head of Consulting - Sustainability Full time

    Drive the sustainability transition with Sillion, a consultancy combining technical expertise, proprietary modelling tools, and stakeholder needs understanding. We provide actionable information on strategy and operations, and data, insights, and reporting for ESG requirements. Expert advice on developing and implementing comprehensive sustainability...

  • Head of Analysis

    3 days ago

    Greater London, United Kingdom Head of Consulting - Sustainability Full time

    Drive the sustainability transition with Sillion, a consultancy combining technical expertise, proprietary modelling tools, and stakeholder needs understanding. We provide actionable information on strategy and operations, and data, insights, and reporting for ESG requirements.Expert advice on developing and implementing comprehensive sustainability...

  • Head Of Building Performance

    6 days ago

    London, United Kingdom Head of Consulting - Sustainability Full time

    Sillion is a consultancy on a mission to drive the sustainability transition. Our forward-thinking advisory business combines technical expertise in sustainability, a deep focus on proprietary modelling tools, and an in-depth understanding of stakeholder needs and communication. We give management teams actionable information on strategy and operations,...

  • Head of Client Services

    2 months ago

    London Area, United Kingdom Ultimate Asset Full time

    Head of Client Services Hybrid Working – 3 Days in the officeSalary - £70 - £80K base + performance related bonusWe are seeking an experienced and customer-centric Head of Client Services to lead the post-sales experience for our client; a high-growth social app with reference to advertising revenue. This role will be crucial in driving client...

  • Head of Client Services

    1 month ago

    London Area, United Kingdom Ultimate Asset Full time

    Head of Client Services Hybrid Working – 3 Days in the officeSalary - £70 - £80K base + performance related bonusWe are seeking an experienced and customer-centric Head of Client Services to lead the post-sales experience for our client; a high-growth social app with reference to advertising revenue. This role will be crucial in driving client...

  • Head of Client Services

    6 months ago

    London, United Kingdom Evolution Talent Solutions Full time

    Are you ready to lead in a thriving digital agency? We're on the lookout for a dynamic individual to take charge as our Head of Client Services. Whether you're an accomplished Account Director looking to step up or an established leader seeking a path to Managing Director, this role offers a thrilling opportunity for growth and advancement. **About Us**: As...

  • Client Services Officer

    6 months ago

    London, United Kingdom Client Server Full time

    Client Services Officer London onsite to £55k Do you have excellent client facing communication and relationship building skills combined with a strong interest in financial markets and an academic record of achievement? You could be progressing your career as a Client Services Officer at a global eTrading company. As a Client Services Officer you'll be the...

  • Head of Client

    6 months ago

    London, United Kingdom Talon Outdoor Full time

    Description **ABOUT US_** At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a...

  • Head of Client Services

    6 months ago

    London, United Kingdom Sagen Advisory Full time

    A London (UK) based venture-backed fintech business is looking to appoint a Head of Client Services. This will be a remote work opportunity. The business with global banks and money services businesses, providing market data and analytics and an FX trading and payment initiation platform. They are looking for a Head of Client Services to:establish and...

  • Head of Client Services

    6 months ago

    London, United Kingdom Dardan Security Full time

    **About us** Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. **Our mission** Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every...

  • Head of Client Services

    6 months ago

    London, United Kingdom EMJ Full time

    EMJ is looking for a Head of Client Services, who will play a crucial role in our mission to elevate the quality of healthcare, by leading our client services team to consistently deliver high-performing projects and a world-class customer experience for our clients. **What We Offer** - Lead, mentor, and inspire a high-performing customer services team -...

  • Head of Design Strategy

    3 days ago

    London, United Kingdom Head Office UK Full time

    Head of Design Strategy - London - Head Office UKHead Office UK London18 hours agoDescriptionWe are seeking an experienced Lead Designer to join our company at Head Office in the UK. The ideal candidate will have a strong background in luxury restaurant design and be able to lead complex projects from inception to completion, utilising their expertise to...

  • Head of Client Services

    6 months ago

    London, United Kingdom PGI - Protection Group International Ltd Full time

    **Head of Client Solutions** PGI is a global consultancy that helps organisations build digital resilience. We deploy our people to implement solutions on behalf of clients or to support them in developing their own capabilities. Our vision is a world resilient to digital threats and online harm. To achieve this, we need to grow our team of talented and...