Head of Client Services
5 months ago
Our client is centralising their Administration teams due mergers and acquisitions and are keen to bring a Head of Client Services to bring together people, processes and target operating models. This business has national presence and you will be required to travel around the UK.
You will be responsible for 5 direct line managers and a total of 70 administratiors
**Role Responsibilities**:
- Responsible for overseeing the operational activities ensuring productivity, quality and customer satisfaction are adhered to
- Develop, improve and implement operational strategies
- Process improvement plans to reduce costs and increase productivity
- Manage underperformance
- Coaching and training
- Actively promoting the principles, decisions and requirements of the business
**Experience Required**:
- Similar background within a large IFA practice
- Teamwork
- Problem Solving
- Self-Management
- Leading Change
- Being results-driven
- Learning and Development
In return you will receive a generous salary and benefits package and the opportunity to join one of the leading consolidators in the UK as a Head of Client services.
Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.
**Our Diversity, Equity and Inclusion Mission**
At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
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