Head of Client

3 weeks ago

London, United Kingdom Talon Outdoor Full time

Description

**ABOUT US_**

At Talon, our purpose is to be the independent agency of choice providing a pioneering global platform for brands to connect with audiences in the outside world. We want to reimagine the industry to deliver greater value for our clients whilst inspiring people and caring for our planet. We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry - changing perceptions of it as a legacy medium to one that is highly effective, creative, sustainable, and measurable for our clients.

In our first 10 years, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 300 people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry and want to continue and expand upon these successes.

**THE ROLE_**

The Head of Client will have ultimate responsibility for ensuring their group of UK Agencies and Clients are delivering the highest level of service. Working across all agency teams the Head of Client will be
responsible for developing a consistent client service approach and will be required to take the lead on specific projects/initiatives where necessary.
The Head of Client will be responsible for driving relationships with all key stakeholders, driving the sales of Talon’s current products and services including Plato, Atlas, and other potential technologies in the future.
In this role, the Head of Client will be required to work with relevant Business Directors to create
bespoke programmes of engagement in line with our client and agency strategy. Supporting, coaching
and mentoring Business Directors and the wider client team ensuring that they are delivering in their
roles; resolving client servicing issues effectively; and improving business outcomes for clients.
This role works closely with the Head of Planning Operations, the Head of Client will have a relationship focus, ensuring that Client and agencies continue to be delighted by Talon service and relationships can be leveraged to uncover new commercial opportunities for the business.

**WHAT WE'RE LOOKING FOR_**
- Experience of operating at Business Director level & servicing a range of clients at a senior level.
- Demonstrable experience of commercial capability.
- Demonstrable experience of driving key Talon initiatives
- Demonstrate experience of driving internal training or implementing change to benefit the wider business department and business.
- Significant experience in an out of home, media owners and/or agency environment.
- Experience of leading, managing and motivating a highly motivated team.
- Evidence of proactivity to deliver above and beyond your day to day role.
- Has a strong internal profile and external relationships across key agencies, clients and media

owners.

**WHY US_**
- "Talon has a great sense of community. The team encourages progression and provides lots of tools/training that will enable this progression."_

**OUR VALUES AND HOW WE WORK TOGETHER_**

**WE ARE BOLD_**

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.
- We embrace change
- We challenge respectfully
- We lead the way

**WE ARE HUMAN_**

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.
- We value collaboration and togetherness
- We are empathetic
- We embrace individuality

**WE ARE SMART_**

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.
- We grow and learn
- We are trusted
- We are mission possible

Talon is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where all individuals can thrive. We seek to employ and develop a workforce representative of the markets that we serve and brands that we represent.

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