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Head of Client Services

8 months ago

London, United Kingdom Evolution Talent Solutions Full time

Are you ready to lead in a thriving digital agency? We're on the lookout for a dynamic individual to take charge as our Head of Client Services. Whether you're an accomplished Account Director looking to step up or an established leader seeking a path to Managing Director, this role offers a thrilling opportunity for growth and advancement.

**About Us**:
As Head of Client Services, you'll play a pivotal role in managing our team and fostering strong client relationships. From overseeing daily operations to driving strategic initiatives, you'll be at the forefront of our success story.

**What You'll Do**:

- **Account Management**: Lead the charge in managing client relationships and projects, ensuring exceptional service delivery and strategic guidance.
- **Team Leadership**: Inspire and guide our digital and creative teams to deliver outstanding work that exceeds client expectations.
- **Upselling**: Develop and execute strategies to drive upsell opportunities, contributing to our company's growth targets.
- **Financial Oversight**: Keep a close eye on finances and contracts, from chasing overdue invoices to drafting new agreements.
- **HR & Culture**: Foster a positive team culture through effective onboarding, offboarding, and regular check-ins with team members.

**Experience Needed**:

- **Proven Leadership**: Previous experience in a leadership role within a digital agency or similar environment is essential. You should have a demonstrated ability to inspire, motivate, and lead teams to achieve exceptional results.
- **Account Management Expertise**: A strong background in client services and account management is crucial. You should be adept at building and nurturing client relationships, understanding their needs, and providing strategic guidance to drive success.
- **Financial Acumen**: Experience in financial management, including overseeing budgets, chasing invoices, and drafting contracts, is highly desirable. You should be comfortable handling financial matters and ensuring the financial health of client accounts.
- **Strategic Thinking**: The ability to develop and execute strategic initiatives to drive upsell opportunities and contribute to company growth is essential. You should possess strong analytical skills and a strategic mindset to identify opportunities for business development and expansion.
- **Team Collaboration**: Excellent communication and interpersonal skills are key. You should be able to effectively collaborate with cross-functional teams, delegate tasks, and foster a positive team culture conducive to creativity and innovation.
- **Adaptability**: The digital landscape is constantly evolving, so adaptability and flexibility are crucial. You should be able to quickly adapt to changing priorities, embrace new technologies and methodologies, and thrive in a fast-paced environment.
- **Client-Focused Approach**: A passion for delivering exceptional client service and a commitment to client satisfaction is paramount. You should be dedicated to understanding client needs, providing strategic recommendations, and ensuring their success.
- **Continuous Learning**: A willingness to continuously learn and stay updated on industry trends, best practices, and emerging technologies is essential. You should be proactive in seeking out opportunities for professional development and growth.

**Why Join Us**:

- **Exciting Growth**: Be part of a dynamic agency poised for rapid expansion, where your contributions will make a significant impact.
- **Creative Freedom**: Unleash your creativity and strategic prowess in an environment that values innovation and originality.
- **Career Progression**: Take the next step in your career journey with clear pathways to advancement and professional development opportunities.
- **Collaborative Environment**: Join a talented team of industry experts who are passionate about their work and supportive of one another's success.

Ready to Make Your Mark? If you're ready to lead in a fast-paced, innovative environment, we want to hear from you

**Job Types**: Full-time, Permanent

**Salary**: £65,000.00-£85,000.00 per year

**Benefits**:

- Additional leave

Work Location: Hybrid remote in London