Head of Client Services

6 days ago


London UK, UK, United Kingdom Fill My Funnel - LinkedIn Ads Agency Full time

Fill My Funnel, a leading B2B LinkedIn Ads agency trusted by over 75 brands worldwide, is looking to fill a leadership position.


The ideal candidate will have experience in these three core areas that are critical to this role:


  • +4 Years B2B Marketing Experience
  • +3 Years of LinkedIn Ads Experience
  • +2 Years of Management Experience leading a team within an Agency


The Head of Client Services will oversee and manage client relationships, ensuring high-quality service delivery while driving business growth. This role calls for a strategic thinker with strong leadership skills and a keen understanding of client needs and market trends.


Our team of LinkedIn experts do great work in a collaborative fast-paced agency, tackling the complex B2B space, while maintaining a fun and enjoyable atmosphere. We are dedicated to delivering top-tier services and innovative solutions to our clients. As we continue to grow, we are seeking a dynamic and experienced Head of Client Services to join our team and play a pivotal role in driving client satisfaction, business growth and managing our team.


Key Responsibilities:


  • Client Relationship Management: Develop and nurture strong relationships with key clients, serving as their primary point of contact. Act as a trusted advisor, understanding client needs and aligning them with agency capabilities.


  • Account Management: Oversee multiple client accounts, ensuring their needs and expectations are met or exceeded. Facilitate effective communication between clients and internal teams.


  • Strategic Planning: Collaborate with clients to understand their long-term goals and develop strategic plans. Identify opportunities for upselling or cross-selling services to existing clients.


  • Project Oversight: Supervise the execution of projects, campaigns, or services to ensure they align with client goals and expectations and deliver high-quality services or products to clients.


  • Team Leadership: Lead and mentor account teams, providing guidance and support in client interactions and project execution. Foster a collaborative and high-performance team environment.


  • Business Growth: Participate in business development activities to acquire new clients. Work closely with the Owner to maximise new business opportunities within existing client accounts.


  • Budget Management: Manage client budgets and financial aspects of projects, ensuring profitability and adherence to financial targets.


  • Quality Assurance: Ensure services meet or exceed agreed-upon standards, maintaining high client satisfaction.


  • Collaboration with Management Team: Work with the agency owner and Head of Operations to ensure the team is utilising processes and are held accountable in line with the client and business expectations.


About You:

✓ Passionate about LinkedIn Ads and ready for a fresh challenge in B2B marketing.

✓ Leadership experience with a track record of managing high-performing teams.

✓ Thrives in an agency environment, balancing team dynamics with client expectations and strategies.

✓ A dynamic, strategic, adaptable professional deeply invested in digital marketing.

✓ Ready to lead, collaborate, and enjoy the flexibility of remote work.


The Offer:

  • Role: Head of Client Services
  • Location: Remote (UK-based preferred for occasional meets)
  • Employment Type: Full-time


Apply Now:

  • We would like to hear from you if you are ready to take on a leadership position at a fast-growing LinkedIn-focused agency.


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