Customer Service Advisor

2 weeks ago

Normanton, United Kingdom Howdens Joinery Full time

Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops.

Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. 

What will you be doing as a Customer Service Advisor:

  • Handling customer claims in a timely manner
  • Manage internal and external customer queries through various communication channels, carrying out a full assessment working within our guidelines.
  • Archive department targets and expectations in line with agreed SLAs
  • Deliver exceptional levels of customer service and satisfaction.
  • Proactively resolve potential customer/depot issues
  • Offer problem-solving solutions and follow up with departments with a ‘can do attitude’
  • Identify and report on any processes that result in a poor customer experience.
  • Work as a team to achieve the weekly targets and execute first-time resolutions where possible.

What we are looking for:

  • Experience working in a customer service role within a similar environment.
  • The ability to communicate across different levels within the business and remain calm under pressure.
  • Able to work collaboratively as part of the wider customer service team.
  • The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind.
  • Experience in using databases and information management systems in a customer-focused setting, including reporting and KPI management, is desirable

What we can offer you as a Customer Service Advisor:

  • Competitive salary, bonus, and benefits package
  • Free on-site parking
  • Free lunch at our on-site canteen
  • A friendly and supportive environment offering exceptional reward and recognition
  • Pension plan with a company contribution of up to 12%

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. 

How to Apply:

We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Customer Service Advisor, then we’re keen to hear from you. If you apply via our careers portal, please remember to activate your account.

You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. 

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email  with the job title and location, and we will be happy to help you. 

  • Customer Service Advisor

    5 days ago

    Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer Service...

  • Customer Service Advisor

    3 weeks ago

    Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer...

  • Customer Service Advisor

    4 weeks ago

    Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What will you be doing as a Customer...

  • Customer Service Advisor

    2 weeks ago

    Normanton, United Kingdom Howdens Full time

    Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers.  What will you be doing as a Customer...

  • Customer Service Advisor

    3 weeks ago

    Normanton, West Yorkshire, United Kingdom Howdens Joinery Full time

    Howdens Joinery is looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. What will you be doing as a Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Normanton, United Kingdom EVO Group Full time

    **Customer Service Advisor - Part Time - Flexible** **27.5 hours per week** **Must be able to work a Monday and Friday** We are recruiting a Customer Service Advisor in our Normanton offices to respond to customer contacts, delivering a high level of service to all customers. They will both reactively and proactively liaise with customers, identifying...

  • Customer Service Advisor

    3 weeks ago

    Normanton, United Kingdom EVO Group Full time

    **Customer Service Advisor** - Normanton-WF6_ - Full Time Permanent Role_ - Passionate about the customer experience?_ - Able to build rapport quickly?_ - Thrive in a performance and results focused environment?_ - Then we have the role for you!_ An exciting opportunity for a customer service advisor to join the team within our Normanton office has arisen....

  • Customer Service Advisor

    4 weeks ago

    Normanton, United Kingdom Glu Recruit LTD Full time

    Role: Customer Service Advisor Location: Normanton **Salary**: £9.50 Hours: Monday-Friday Temporary to Permanent Role This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company. **Duties**: - Good understanding and knowledge surrounding the Customer experience. - Strong communications skills...

  • Customer Service Advisor

    1 week ago

    Normanton, United Kingdom Movianto Full time

    Are you a Customer Service Advisor looking for a new role? Movianto Normanton is hiring. You'll be working 37.5 hrs a week, Monday to Friday and will be paid £22,871 per annum. **Benefits** We don’t work on weekends. Additionally, we have an onsite gym, discounted PureGym memberships, 33days of annual leave including bank holidays as well as the option...

  • Customer Service Advisor

    2 weeks ago

    Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: - Providing...

  • Customer Service Advisor

    4 weeks ago

    Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: -...

  • Customer Service Advisor

    5 days ago

    Normanton, United Kingdom EVO Group Full time

    **Division: Group Ecommerce** **Reports To: Ecommerce Manager** **Based**: Normanton** Company Overview The largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and...

  • Customer Service Advisor

    3 weeks ago

    Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: -...

  • Customer Service Advisor

    3 weeks ago

    Normanton, United Kingdom Howdens Joinery Co. Full time

    Howdens are looking for a Customer Service Advisor to join our team based at our manufacturing site in Normanton, West Yorkshire, where we produce and manufacture bespoke stone worktops. Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service to our customers. **What you will be doing**: - Providing...

  • Customer Services Skincare Advisor

    3 weeks ago

    Normanton, United Kingdom Face the Future Online Ltd Full time

    **Background and context** Face the Future Online Ltd is part of the Face the Future Group. The group of companies includes both a clinic and online retail. Face the Future Online Ltd is one of the UK’s leading online retailers of cosmeceutical skin care products. Our passion and expertise in skin started in 2005 with our clinic and in 2008, the Face the...

  • Customer Service Advisor

    2 weeks ago

    Normanton on Trent, Nottinghamshire, United Kingdom Page Personnel Secretarial & Business Support Full time

    This role is working as a Customer Service Advisor for a successful company based in Wakefield. This position is based in Normanton, and is on a hybrid working pattern with 3 days in the office, and 2 days from home.Client DetailsThis role is working as a Customer Service Advisor for a successful company based in Wakefield. This position is based in...

  • Customer Service Advisor

    2 weeks ago

    Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...

  • Customer Service Advisor

    3 weeks ago

    Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...

  • Customer Service Advisor

    2 weeks ago

    Normanton, United Kingdom ASTON BARCLAY LIMITED Full time

    We are the leading national independent auction group, led by quality people, driving the future of the remarketing industry through leading results, innovation, investment, excellence in technology and exceptional service. We are looking for a full time Customer Service to join our Central team in Wakefield. As a Customer Service Advisor, you will be...

  • Customer Service Advisor- Sales

    2 weeks ago

    Normanton, United Kingdom Jewson Partnership Solutions Full time

    We have an exciting opportunity for an energetic and enthusiastic **Customer Service Advisor - Sales **to join our team at **JPS Wakefield** working in partnership with Wakefield District Housing Association Jewson Partnership Solutions (JPS) is a brand within **STARK Group** which specialises in providing building material solutions for our customers in...