Front Office Manager

2 weeks ago

Oxford, United Kingdom Hawkwell House Hotel Oxford Full time
Company Description

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, twoof which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure OxfordHawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.

It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.

Job Description

An exciting opportunity for a Front Office Manager has arisen at Mercure Oxford Hawkwell House Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.

Your main responsibilities would be:

  • Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets
  • Drive the ALL Accor Loyalty programme and ensure programme benefits are applied to our loyal guests
  • Duty management shifts
  • To exceed the departmental targets
  • To identify new opportunities in order to increase profit contributions and cost control
  • Actively participate in any revenue and sales activities operated by head office plus any specific operational activities
  • Recruiting and training new staff
  • Dealing with guest enquiries and resolving customer complaints
  • Creating a memorable guest experience for our guests that will leave them wanting to return for more.

If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Mercure Oxford Hawkwell House is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

Qualifications
  • Experience in a similar role or Supervisor role with 2-3 years experience
  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times
Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

- Training and development programmes

- Discount card to be used in Accor hotels worldwide

- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

- Meals on duty

- Uniforms and dry cleaning

- Recommend a friend scheme

- Employee Advisory Service

- Discounts in shops and Hotels partners (Europcar, Merlin Entertainment etc. )

Must be eligible to live and work in the United Kingdom at the time of application


AMRT1_UKCT

  • Front Office Manager

    2 weeks ago

    Oxford, United Kingdom Hawkwell House Hotel Oxford Full time

    Company DescriptionMercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, twoof which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure...

  • Front Office Operations Manager

    7 days ago

    Oxford, Oxfordshire, United Kingdom Hawkwell House Hotel Oxford Full time

    Job Title: Front Office ManagerJob Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hawkwell House Hotel Oxford. As a key member of our management team, you will be responsible for leading the Front of House department and ensuring operational excellence in all areas of the hotel.Main Responsibilities:Lead and...

  • Front Office Manager

    2 months ago

    Oxford, Oxfordshire, United Kingdom Accor Full time

    Company DescriptionMercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure Oxford...

  • Front Office Supervisor

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom MHDV Full time

    Position: Front Office Supervisor Company: MHDV Overview: Join our dynamic team at MHDV, where you will be the welcoming face of our establishment. This role offers a competitive salary and a permanent contract, allowing you to thrive in a vibrant environment. Key Responsibilities: As the Front Office Supervisor, you will lead your team to create memorable...

  • Front Office Manager

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Hawkwell House Hotel Oxford Full time

    Company DescriptionMercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, twoof which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.Learn more about the general tasks related to this opportunity below, as well as required skills.Set...

  • Front Office Manager

    2 weeks ago

    Oxford, OX1, Oxford, United Kingdom Hawkwell House Hotel Oxford Full time

    Company DescriptionMercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, twoof which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure...

  • Front Office Director

    3 days ago

    Oxford, Oxfordshire, United Kingdom Hawkwell House Hotel Oxford Full time

    Hotel Operations Manager Job DescriptionMercure Oxford Hawkwell House Hotel is a boutique hotel that occupies three buildings, two of which are 19th-century manor houses with unique character. The hotel has been newly refurbished with a décor inspired by Oxford-style vintage fashion.Located on 3 acres of private gardens, the hotel is just 2 miles from...

  • Front Office Director

    3 days ago

    Oxford, Oxfordshire, United Kingdom Hawkwell House Hotel Oxford Full time

    Hotel Operations Manager Job DescriptionMercure Oxford Hawkwell House Hotel is a boutique hotel that occupies three buildings, two of which are 19th-century manor houses with unique character. The hotel has been newly refurbished with a décor inspired by Oxford-style vintage fashion.Located on 3 acres of private gardens, the hotel is just 2 miles from...

  • Functional Consultant

    3 months ago

    Oxford, United Kingdom Oxford University Press Full time

    We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people...

  • Front of House Manager

    2 weeks ago

    Oxford, Oxfordshire, United Kingdom Junkyard Golf Club Full time

    Job SummaryWe are seeking a highly motivated and experienced Front of House Manager to join our team at Junkyard Golf Club. As a Front of House Manager, you will be responsible for overseeing the recruitment and training of Front of House staff, managing the safety and flow of all courses, and ensuring a unique and exceptional customer experience is...

  • Front of House Supervisor

    2 months ago

    Oxford, United Kingdom University of Oxford Full time

    Kellogg College, Banbury Road, Oxford, OX2 6PN About the role We have an exciting opportunity to join the Front of House team at Kellogg College as our Front of House Supervisor. An interesting and varied role, duties will include supporting the Front of House (Catering & Hospitality) Manager and Deputy Manager to manage the College’s food service team...

  • Front of House Receptionist

    2 weeks ago

    Oxford, United Kingdom Reed Full time

    We are delighted to present you with an exciting opportunity to join a local heath centre as Team Assistant, specifically as Front House Receptionist. Reed, in partnership with NHS trust, is seeking talented individuals like you to be part of their team in Oxford. If you have excellent interpersonal skills, a passion for exceptional customer service, and a...

  • Front of House Supervisor

    2 months ago

    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleWe have an exciting opportunity to join the Front of House team at Kellogg College as our Front of House Supervisor. An interesting and varied role, duties will include supporting the Front of House (Catering & Hospitality) Manager and Deputy Manager to manage the College's food service team and ensuring the provision of the highest standards...

  • Receptionist - Front Desk Coordinator

    6 hours ago

    Oxford, United Kingdom Office Angels Full time

    About Our ClientOur client is a reputable and fast-growing Professional Services Firm in need of a highly motivated and cheerful Receptionist to join their team. They are known for their commitment to Excellence and provide a friendly and welcoming environment for both employees and clients.Job Title: ReceptionistSalary: A competitive salary of up to...

  • Receptionist - Front Desk Coordinator

    5 hours ago

    Oxford, United Kingdom Office Angels Full time

    About Our ClientOur client is a reputable and fast-growing Professional Services Firm in need of a highly motivated and cheerful Receptionist to join their team. They are known for their commitment to Excellence and provide a friendly and welcoming environment for both employees and clients.Job Title: ReceptionistSalary: A competitive salary of up to...

  • Front of House Manager

    5 days ago

    Oxford, Oxfordshire, United Kingdom Junkyard Golf Club Full time

    Job DescriptionRole – Front of House ManagerAnnual Salary - £30,744 + bonus Hours – 45 per weekJob SummaryWe are seeking a highly motivated and experienced Front of House Manager to join our team at Junkyard Golf Club. As a Front of House Manager, you will be responsible for overseeing the recruitment and training of Front of House staff, managing the...

  • Front of House Manager

    5 days ago

    Oxford, Oxfordshire, United Kingdom Junkyard Golf Club Full time

    Job DescriptionRole – Front of House ManagerAnnual Salary - £30,744 + bonus Hours – 45 per weekJob SummaryWe are seeking a highly motivated and experienced Front of House Manager to join our team at Junkyard Golf Club. As a Front of House Manager, you will be responsible for overseeing the recruitment and training of Front of House staff, managing the...

  • Front of House Manager

    2 days ago

    Oxford, Oxfordshire, United Kingdom Junkyard Golf Club Full time

    About the RoleWe are seeking a highly motivated and experienced Front of House Manager to join our team at Junkyard Golf Club. As a Front of House Manager, you will be responsible for overseeing the recruitment and training of Front of House staff, managing the safety and flow of all courses, and ensuring a unique and exceptional customer experience is...

  • Front of House Manager

    2 days ago

    Oxford, Oxfordshire, United Kingdom Junkyard Golf Club Full time

    About the RoleWe are seeking a highly motivated and experienced Front of House Manager to join our team at Junkyard Golf Club. As a Front of House Manager, you will be responsible for overseeing the recruitment and training of Front of House staff, managing the safety and flow of all courses, and ensuring a unique and exceptional customer experience is...

  • Front of House Supervisor

    2 months ago

    Oxford, United Kingdom University of Oxford Full time

    About the role We have an exciting opportunity to join the Front of House team at Kellogg College as our Front of House Supervisor.  An interesting and varied role, duties will include supporting the Front of House (Catering & Hospitality) Manager and Deputy Manager to manage the College’s food service team and ensuring the provision of the highest...