Front Office Director

4 days ago


Oxford, Oxfordshire, United Kingdom Hawkwell House Hotel Oxford Full time

Hotel Operations Manager Job Description

Mercure Oxford Hawkwell House Hotel is a boutique hotel that occupies three buildings, two of which are 19th-century manor houses with unique character. The hotel has been newly refurbished with a décor inspired by Oxford-style vintage fashion.

Located on 3 acres of private gardens, the hotel is just 2 miles from Oxford city centre. The hotel features 77 en-suite rooms, divided between two buildings, each with its own distinct character.

The hotel offers a convenient 10-minute bus ride or a 35-minute walk along the riverside Thames Path National Trail to the city centre and train station.

Job Responsibilities

  • Lead the Front of House Department
  • Ensure Operational Excellence
  • Drive Customer Loyalty
  • Manage the Front Office Team
  • Implement Hotel Standards
  • Monitor Customer Satisfaction and Audit Targets
  • Develop and Implement Strategies to Improve Customer Experience

Requirements

  • Leadership and Coaching Skills
  • Customer Service Experience
  • Hotel Operations Knowledge
  • Strategic Thinking
  • Communication and Interpersonal Skills


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