Visitor Experience Manager

2 weeks ago


Edinburgh, Edinburgh, United Kingdom National Museums Scotland Full time
Visitor Experience Manager | Full time | 35 hours

Salary: £36,932 to £40,123 per annum
Hours: 35 hours per week | Five days across Seven
Location: National Museum of Scotland, and National War Museum

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.

Benefits of joining us as our Visitor Experience Manager will include:
* Annually alongside your salary of £36,932 to £40,123, National Museums Scotland contributes £10,699.2 – £11,623.633 towards you being a member of the Civil Service Pension Scheme
* A generous annual leave of 28.5 days – rising to 33.5 after 5 years Plus 8 paid days public holidays
* Cycle to Work scheme
* Free access to national (and international) museums and exhibitions
* Exclusive discounts on both local and national High Street and online retailers
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Flexible working options such as, part time working, paid special leave, career breaks and unpaid leave
* Access to all the above and more from day one of employment.

To see more of our benefits please visit out dedicated benefits page on our careers portal.

About the Visitor Experience Manager role:

Working at the National Museum of Scotland you will work with the Head of Visitor Experience, Visitor Experience Managers, Team Leaders and Visitor Experience Assistants to manage the Visitor Experience team at this location and National War Museum. The Visitor Experience department is a fast-paced environment, operationally driven to deliver success. The role of the Visitor Experience Manager is to ensure the delivery of an excellent visitor experience achieving consistently high standards of service that also complements our strategic aims and supports the broad range of learning activity and events undertaken throughout the Museum.

As a Visitor Experience Manager at National Museums Scotland you will:
* Manage and motivate the Visitor Experience teams at the National Museum of Scotland and the National War Museum to deliver an excellent visitor experience which is welcoming and enables them to get the most out of their visit.
* Take responsibility during incidents and emergency situations, liaising with appropriate stakeholders, to ensure the health, safety and access/exit of visitors and staff and the safeguarding of the collections.

* Ensure the continued development and improvement of the Visitor Experience function and that visitor or staff feedback is responded to appropriately, liaising effectively with other Departments across the Museum and NMSE as necessary.
* Manage the daily operation of the ticketing and data collection process.
* Support the organisation of, and act as Duty Manager for, receptions, events and programmes.

Skills and experience we're looking for in our Visitor Experience Manager:
* Experience in working in a museum or visitor attraction in a front of house management role
* Experience of day-to-day operational management in a fast paced, busy environment whilst leading and motivating a large people team to deliver success
* Ability to anticipate and handle visitor feedback and / or complaints with ease and authority, demonstrating effective written and oral communication skills
* Highly organised with the ability to prioritise, co-ordinate and delegate tasks in order to meet deadlines while staying calm under pressure.

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

The closing date for this role is 12/01/2025. The Selection Event is likely to take place week commencing 20/01/2025.



  • Edinburgh, Edinburgh, United Kingdom National Museums Scotland Full time

    Visitor Experience Team Leader | Full time | 35 hours | Fixed TermSalary: £28,332 - £30,419 (pro rata)Hours: 35 hours per week | Five days across SevenContracy: Fixed Term 6 MonthsLocation: Edinburgh (Chambers Street)National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world. As...


  • Edinburgh, Edinburgh, United Kingdom ASVA : Association of Scottish Visitor Attractions Full time

    Quality Improvement ManagerLocation: Home-based, with travel across ScotlandSalary: £35,000 - 38,500 per annumContract: Fixed-term (4 months), with potential for permanent employmentAbout the RoleASVA is seeking a dynamic and motivated Quality Improvement Manager to lead the development and delivery of Scotland's new visitor attractions quality scheme. This...


  • Edinburgh, Edinburgh, United Kingdom Brightwork Full time

    Our prestigious client, Johnnie Walker Princes Street is currently seeking team members for all areas of their Experience Department on a temporary basis. They are looking for friendly, outgoing individuals who have a passion for customer service and are willing to deliver a world class experienced. Multiple roles available including Experience Guide,...


  • Edinburgh, Edinburgh, United Kingdom Brightwork Full time

    Our prestigious client, Johnnie Walker Princes Street is currently seeking team members for all areas of their Experience Department on a temporary basis. They are looking for friendly, outgoing individuals who have a passion for customer service and are willing to deliver a world class experienced. Multiple roles available including Experience Guide,...


  • Edinburgh, Edinburgh, United Kingdom CITY OF EDINBURGH COUNCIL Full time

    Job DescriptionPlaceVisitor and Monument Assistant - fixed term until 30/09/2025Museums & Galleries EdinburghSalary: £24,909 - £25,116 (pro-rata for part time)Hours: 36 per week (we may also consider part time for the right candidate)Would you like to be part of a team that welcomes over 500,000 visitors a year? We are looking for someone who can deliver a...


  • Edinburgh, Edinburgh, United Kingdom CITY OF EDINBURGH COUNCIL Full time

    Job DescriptionPlaceVisitor and Monument Assistant - fixed term until 30/09/2025Museums & Galleries EdinburghSalary: £24,909 - £25,116 (pro-rata for part time)Hours: 36 per week (we may also consider part time for the right candidate)Would you like to be part of a team that welcomes over 500,000 visitors a year? We are looking for someone who can deliver a...

  • Field Sales Advisor

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom Ted Experience Full time

    Join Our Mission to Transform Lives – Be a Field Sales Advisor for a Revolutionary Tobacco AlternativeAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team to be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a fraction...


  • Edinburgh, Edinburgh, United Kingdom Ted Experience Full time

    Join Our Mission to Transform Lives – Be a Field Sales Advisor for a Revolutionary Tobacco AlternativeAre you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a...

  • Community Manager

    2 weeks ago


    Edinburgh, Edinburgh, United Kingdom WSH Group Full time

    We are looking for a Community Manager to oversee our team at the Gogar offices of a world renown bank.The role of the Community Manager is to ensure our service at a prestigious bank remains a trailblazer for positive visitor experience and service excellence. Their team of Community Hosts & Welcome Hosts will be the central heartbeat of the campus...


  • Edinburgh, Edinburgh, United Kingdom University of Strathclyde Bahrain Full time

    University of Strathclyde, Bahrain (Work location: Manama, Bahrain)​Who we areGreat minds. Innovative solutions.Be part of a vibrant community that celebrates over 200 years of academic excellence, world-class research, and impactful innovation. Located in the dynamic Bahrain Bay, the University of Strathclyde, Bahrain, offers the same high standards of...

  • Building Manager

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom 8 Million Stories Ltd Full time

    Full time permanent role (37.5 hours per week) plus occasional out of hours requiredOffice based (due to the nature of this role there isn't an option for hybrid/home working)We are relocating to a beautiful, newly refurbished townhouse, located in Edinburgh's West End and are looking to recruit a Building Manager to help look after our new office. Whilst...


  • Edinburgh, Edinburgh, United Kingdom WSH Group Full time

    We are looking for a Community Manager to oversee our team at the Gogar offices of a world renown bank.The role of the Community Manager is to ensure our service at a prestigious bank remains a trailblazer for positive visitor experience and service excellence. Their front of house reception team of Community Hosts & Welcome Hosts will be the central...


  • Edinburgh, Edinburgh, United Kingdom The Royal Zoological Society Of Scotland Full time

    We have four vacancies for this fixed term, seasonal, role.One for a 7 month contract to start mid April (part time 30 hrs per week).Three for a 3 month contract to Start June (full time 37.5 hrs per week).The roleProviding a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a...


  • Edinburgh, Edinburgh, United Kingdom The Royal Zoological Society Of Scotland Full time

    We have four vacancies for this fixed term, seasonal, role.One for a 7 month contract to start mid April (part time 30 hrs per week).Three for a 3 month contract to Start June (full time 37.5 hrs per week).The roleProviding a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a...


  • Edinburgh, Edinburgh, United Kingdom Ian Macleod Distillers Ltd Full time

    Are you experienced in high-end hospitality with a passion for leading a team and providing exceptional visitor experience? Well, this may be the perfect opportunity for you…--------------------------------------------------Our Story…Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft...


  • Edinburgh, Edinburgh, United Kingdom JEM Childcare Solutions Full time

    Our very busy Murrayfield Day Nursery are seeking an experienced Senior Practitioner to join the management team as a Quality and Development Manager supporting the Head Of Room and Team within a room and working alongside the Management Team in ensuring best practice throughout your room and with the other Quality and Development Managers for the Nursery....


  • Edinburgh, Edinburgh, United Kingdom Venesky Brown Full time

    Venesky-Brown's client, a public sector organisation in Edinburgh, is currently looking to recruit an Administrative Assistant/Receptionist for an initial 6-month contract with the potential to extend at a rate of £13.94/Hour PAYE. This role will be on-site in Edinburgh Mon-Fri 30 hours per week. Do you have the following skills, experience and drive to...


  • Edinburgh, Edinburgh, United Kingdom Securitas Security Services Full time

    About the RoleSecuritas are looking for a reliable and customer-focused Security Receptionist to join our teamThis role requires a good communicator with an eye for detail and a welcoming demeanour. If you are approachable, flexible and thrive in a dynamic environment where safety and customer service are top priorities, we want to hear from you Location:...

  • Receptionist

    5 days ago


    Edinburgh, Edinburgh, United Kingdom Pertemps Full time

    ReceptionistLocation: Royston / PiltonHours: 36 hours per week (between 8am - 5pm, Monday to Friday) Duration: Temporary, OngoingPay Rate: £13.26 per hourStart Date: ASAPPertemps are recruiting for a friendly and organised Receptionist to join our client's team. You will be the first point of contact for clients and visitors, providing excellent customer...

  • Receptionist

    2 days ago


    Edinburgh, Edinburgh, United Kingdom Pertemps Full time

    ReceptionistLocation: Various locations across central / East EdinburghHours: 36 hours per week (between 8am - 5pm, Monday to Friday) Duration: Temporary, OngoingPay Rate: £13.26 per hourStart Date: ASAPPertemps are recruiting for a friendly and organised Receptionist to join our client's team. You will be the first point of contact for clients and...