Experience Team Member

2 weeks ago

Edinburgh, Edinburgh, United Kingdom Brightwork Full time
Our prestigious client, Johnnie Walker Princes Street is currently seeking team members for all areas of their Experience Department on a temporary basis. They are looking for friendly, outgoing individuals who have a passion for customer service and are willing to deliver a world class experienced. Multiple roles available including Experience Guide, Performance Artists and Back of House Support Assistants - Duties include but are not limited to.

Your Time at Work
- Deliver all experiences and tasting to the agreed standard whilst ensuring memorable guest experiences. Confidently speak in front of large visitor groups to explain and express concepts and processes in a clear and engaging manner; share the Johnnie Walker Brand Home story through emotionally engaging presentations, conversations, and world-class storytelling.
- Presentation for up to 30+visitors within character
- Ability to memorise and recite various experience scripts.
- Have a strong consumer centric approach and provide consistent premium levels of service and promotion of brand message to all customers which generates memories for that visitor.
- Possess a friendly, helpful, confident, and engaging personality.
- Actively engage visitors to enhance their experience at The Johnnie Walker Brand Home, listen to our visitor feedback, requests, and concerns in order to take action in an ethical, effective, and timely manner to exceed their expectations all while promoting positive drinking.
- Answer general questions about the exhibitions, history, and process.
- Continue to develop a knowledge of the Johnnie Walker Brand Home story, brand initiatives, and whisky making practices.
- Assist within other areas of the Experience department as required.
- Assist with special events.
- Process admissions transactions for guests and Issue tickets as required.
- Possess thorough understanding of all tour and tasting experiences' equipment and supply needs.
- Execute continuous setup and cleanup of tasting rooms and areas for each experience offering; work quickly to reset tasting equipment and supplies throughout various experience areas between each group rotation.
- Maintain clean and orderly visitor-facing areas.

Our Perfect Worker
- Acting or Live Performance background preferred; however, training will be provided.
- Experience in hospitality, food & beverage, or tourist attractions industry preferable
- Deep enthusiasm for whisky and its use within cocktails
- Strong desire to learn more about the Johnnie Walker Brand Home whisky story, brand, and its characteristics.
- Excellent communicator, both verbal and written
- Fluent Spoken English, additional languages are beneficial but not essential.
- Be guided by a customer-first mindset; ability to understand and interpret consumer insights.
- Be comfortable with the use of technology.
- Desire to work in a fast-paced environment.
- Requires considerable movement around the Johnnie Walker Brand Home to carry-out job role and activities.
- Must be flexible with work schedule including weekends, holidays, and evenings.

Key Information and Benefits
This is a temporary ongoing role
Full-time and part-time basis available.
Flexible starting time - between 10:00 am and finishing time by 9:00 pm (Flexibility is required).
The pay rate is £12.60 per hour.

About Staffline
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.

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