Discovery Ambassador

We have four vacancies for this fixed term, seasonal, role.

• One for a 7 month contract to start mid April (part time 30 hrs per week).
• Three for a 3 month contract to Start June (full time 37.5 hrs per week).

The role

Providing a first-class service to visitors to RZSS Edinburgh Zoo in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. You will deliver a range of innovative and creative activities, talks and tour programmes to engage and excite visitors in support of RZSS' vision and mission. 

Some of the things you'll do

• Deliver discovery and learning talks and presentations and act as an RZSS ambassador in accordance with our vision and mission to protect, value and love nature. 
• Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily. 
• Working with the team, engage with and support a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives and in line with RZSS' mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking engaging activities. 
• Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date, e.g. attending team meetings, accessing team brief. 
• Contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property & Estates and Interpretation. 
• Work closely across relevant teams to deliver and support an agreed range of activities and events  
• Support the wider discovery and learning team in their engagement activities.  
• Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.

What we're looking for:

• Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role 
• Knowledge and understanding of what makes five-star customer service 
• First-class customer service, e.g. interpersonal skills and ability to engage with a wide range of individuals, e.g. the public, internally and externally.? 
• Engaging customers empathetically to provide information, engage and deal with queries  

What you'll get in return: 

• Starting salary of £23,400 (pro rata)
• 37.5hr or 30 hr working week
• 34 days annual leave (pro rata)
• Discount in both retail/catering 
• Access to a healthcare plan 
• Employer contributory pension scheme 
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo's across the UK. 

For further information on what the role involves and essential/desirable criteria – please see the 'related documents' section under the site location map.

Closing date is midnight Wednesday 19 March.

Interview date will be on Wednesday 2 April. 

Start date to be Wednesday 16 April.