Customer Service Manager FTC
6 days ago
- Training and managing all Customer Service advisor’s day to day
- Ensuring all customer’s complaints are logged and progressed in a timely manner
- Coordinating with other departments such as, Sales, contact centre, and accounts as needed to ensure that a complaint is resolved satisfactorily
- Regularly monitor customer advisor’s workload, distributing as required
- Take control of high profile or high-risk complaints as needed as part of the escalation process and liaise with our legal team as appropriate
- Utilise internal technical teams as needed to help investigate and manage all complaints as needed
- Keep customers regularly updated with ongoing progress reports.
- Review management information and make suggestions, recommendations as to improvements across the Customer Services team
- Assist Head of Commercial in mapping out Customer Service end to end complaint handling processes, looking to improve efficiency in both customer journey and resource efficiency.
- Experience managing customer service/complaints teams and resolving customer issues
- 23 days plus bank holidays (for full year)
- Pension
- On site gym
- On site canteen
- Employee Assistance Programme
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Customer Service Manager FTC
3 days ago
London, United Kingdom Owen Daniels Full timeAre you an experienced Customer Service Manager? Do you have experience managing a busy team? I want to talk to you!I am looking for an experienced Customer Service Manager to join a leading Trade Service organisation on a 6-9 month Maternity Cover FTC. You will be responsible for managing the day-to-day requirements of a Customer Service Team, ensuring the...
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Customer Services Advisor Ftc
4 months ago
London, United Kingdom Fortnum and Mason Full time**Customer Services Advisor FTC**: **Customer Services - Piccadilly**: **Contract**:Temporary** **Salary**:Competitive and Benefits***: Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural...
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Customer Service Resource Coordinator
4 days ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Resource Coordinator
4 days ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
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Customer Service Resource Coordinator
3 days ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
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Customer Service Resource Coordinator
3 days ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...
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Service Desk Specialist
3 months ago
London, United Kingdom Proactive IT Full time10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...
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Customer Service Executive
3 days ago
London, United Kingdom CV-Library Full timeAn exciting role has arisen to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: £28 pro rata (3 months FTC). Working hours: Monday to Friday 9am-5pm. Location: Kensington ( Office based...
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Customer Service Executive
6 days ago
London, United Kingdom Language Matters Remote Work Freelance Full timeAn exciting role has arisen to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: £28 pro rata (3 months FTC).Working hours: Monday to Friday 9am-5pm.Location: Kensington ( Office based...
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Customer Service Advisor
4 months ago
London, United Kingdom The London Clinic Full timeDetails Customer Service Advisor (9 MONTH FTC) Vacancy type Experienced ...
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Reward Manager
3 weeks ago
LONDON, United Kingdom SELFRIDGES Full timeReward Manager (FTC) Job Introduction Reward Manager (FTC) To lead the shaping, implementation and delivery of all aspects of Reward from our pay and reward to recognition and benefits in a customer-led, Omni-channel environment. A bit about the role -To support the development and implementation of an effective reward strategy to attract, retain and...
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Implementations Manager- FTC
4 weeks ago
City of London, Greater London, United Kingdom KennedyPearce Consulting Full timeThis London based international bank seek a Cards Implementation Manager on a 12 month FTC assignment. As the Cards Implementation Manager you must have experience in taking a cards proposition to market with proven regulatory experience of PSD2, PCIDSS, Data Privacy, P2P protocols, Cards Specific AML You must have worked for a bank in the UK and had...
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Implementations Manager- FTC
3 weeks ago
City of London, Greater London, United Kingdom KennedyPearce Consulting Full timeThis London based international bank seek a Cards Implementation Manager on a 12 month FTC assignment. As the Cards Implementation Manager you must have experience in taking a cards proposition to market with proven regulatory experience of PSD2, PCIDSS, Data Privacy, P2P protocols, Cards Specific AML You must have worked for a bank in the UK and had...
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German speaking Customer Service Executive
3 days ago
London, United Kingdom CV-Library Full timeAn exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team! The package: Salary: £28-£30k pro rata (3 months FTC). Working hours: Monday to Friday...
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Customer Service Representative
2 days ago
London, Greater London, United Kingdom Language Matters Full timeCustomer Relationship Management ExecutiveAbout the Role:We are seeking a skilled bilingual Customer Service Representative to join our successful Luxury Fashion e-commerce team based in Southwest London.Key Responsibilities:Provide product information and orders management to customers.Deliver exceptional customer service and drive excellent customer...
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Customer Service Representative
2 days ago
London, Greater London, United Kingdom Language Matters Full timeCustomer Relationship Management ExecutiveAbout the Role:We are seeking a skilled bilingual Customer Service Representative to join our successful Luxury Fashion e-commerce team based in Southwest London.Key Responsibilities:Provide product information and orders management to customers.Deliver exceptional customer service and drive excellent customer...
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Customer Service Advisor
4 months ago
London, United Kingdom Morgan Spencer Full time**Customer Service Advisor** **6 month FTC to perm** **£26,000 - £28,000** **London** **THE COMPANY**: Our client is a corporate bank who are seeking a Customer Service Advisor to join their team in London. **THE ROLE**: - Manage and respond to customer queries from new and existing customers - Solve customer situations where customers are dissatisfied...
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Customer Service Representative
3 months ago
London, United Kingdom Service Graphics Full timeWe are now hiring and looking for the right person to join us at Service Graphics, the UK’s largest integrated print and design company as a Customer Service Representative based at our city centre location in London, EC4R. - About the role _ We aim to give our customers a great experience every time they contact us, so we need someone who is a great...