Customer Service Manager FTC

6 days ago


London, United Kingdom Owen Daniels Full time
Are you an experienced Customer Service Manager? Do you have experience managing a busy team? I want to talk to youI am looking for an experienced Customer Service Manager to join a leading Trade Service organisation on a 6-9 month Maternity Cover FTC. You will be responsible for managing the day-to-day requirements of a Customer Service Team, ensuring the team are addressing customer complaints in a timely manner.Customer Service Manager6-9-month Fixed Term ContractVery Competitive Salary on OfferMonday to Friday 8:30am – 5:00pmVauxhallCustomer Service ManagerJob Description
  • Training and managing all Customer Service advisor’s day to day
  • Ensuring all customer’s complaints are logged and progressed in a timely manner
  • Coordinating with other departments such as, Sales, contact centre, and accounts as needed to ensure that a complaint is resolved satisfactorily
  • Regularly monitor customer advisor’s workload, distributing as required
  • Take control of high profile or high-risk complaints as needed as part of the escalation process and liaise with our legal team as appropriate
  • Utilise internal technical teams as needed to help investigate and manage all complaints as needed
  • Keep customers regularly updated with ongoing progress reports.
  • Review management information and make suggestions, recommendations as to improvements across the Customer Services team
  • Assist Head of Commercial in mapping out Customer Service end to end complaint handling processes, looking to improve efficiency in both customer journey and resource efficiency.
Customer Service ManagerEssential Experience/Skills/Qualifications
  • Experience managing customer service/complaints teams and resolving customer issues
Customer Service ManagerCompany Benefits
  • 23 days plus bank holidays (for full year)
  • Pension
  • On site gym
  • On site canteen
  • Employee Assistance Programme
If you feel you’re a good fit for this position, please click ‘apply’ or email me at

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