Customer Services Advisor Ftc
6 months ago
**Customer Services Advisor FTC**:
**Customer Services - Piccadilly**:
**Contract**:Temporary**
**Salary**:Competitive and Benefits***:
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
We are looking for a full-time Customer Service Advisor to join our Customer Services team on a 12 month FTC.
**Role Purpose**:
Reporting to the Customer Service supervisors and management team, our Customer Service Advisors should have a strong understanding of luxury customer service and be able to problem solve and engage with all of our customers through all routes of communication.
**Key Accountabilities**
- Working alongside the Customer Service Manager and Head of Customer Service to provide customer feedback and continue to improve our customer service
- Work within a team to ensure all customer feedback is managed and resolved within expected KPI’s
- Attend training sessions to continue to develop your knowledge of the brand and products and use this to support sales when working with our customers
- Prepare feedback specifically around seasonal events in a timely manner
- Once fully trained, support new starters and seasonal recruits in the team and lead by example in delivering customer service
- Working with other areas of the business to share feedback and manage events or customer orders which required additional attention
- Flexibility in shift work as we are open 7 days a week with early and late shifts
- 1 year luxury customer service experience in a customer facing role
- Be self-motivated with a proactive attitude to work
- You will thrive under pressure, possess meticulous attention to detail
- Have the ability to prioritise and manage your own workload in order to meet deadlines
- Be a people-centric character
- Multi Tasking
- Microsoft Office
**In return, we offer**:
- A competitive salary
- A generous store and restaurant discount of up to 40%
- 20 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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