Customer Support Advisor

5 months ago


London, United Kingdom The Maine Group Full time

**Customer Support Advisor**
**12 Month FTC, Full Time**
**Starting at £24,592, pay increase after 6 months probationary period**
**Hybrid - 2 Days London Office Based**

We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act as first point of contact, supplying first grade customer service

Key duties and responsibilities:

- Effectively pass long queries to relevant teams and signpost where appropriate.
- Encourage customers to take advantage of our supporting and professional memberships.
- Use company knowledge and deliver briefings to advise customers on an array of topics.
- Prioritise tasks based on the agreed Contact Centre Service Level Agreements.
- Help to develop and support the training of new members to the team using the contact centre systems and relevant software.
- Request information and support from other teams when information is needed regarding events, campaigns and other DUK activities.

Skills and experience required:

- Excellent communication skills both via phone and in person.
- Proficient in using Microsoft Office packages.
- Organisational skills and adaptability when completing tasks under pressure.
- Demonstrate empathy towards our customers across all channels of communication.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £24,500.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London

Reference ID: LB/CSF/1605



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