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Customer Service Representative

2 months ago

London, Greater London, United Kingdom Language Matters Full time
Customer Relationship Management Executive

About the Role:

We are seeking a skilled bilingual Customer Service Representative to join our successful Luxury Fashion e-commerce team based in Southwest London.

Key Responsibilities:

  • Provide product information and orders management to customers.
  • Deliver exceptional customer service and drive excellent customer satisfaction ratings by being a brand ambassador and representing company values.
  • Build a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
  • Support stores and resolve issues.
  • Troubleshoot the e-commerce system and provide support to the managers.
  • Keep CRM up to date.

Requirements:

  • Fluency in English, both written and spoken.
  • Proven experience within a customer service or customer support role.
  • Strong IT skills, including Microsoft programs.

What We Offer:

  • Salary: £28 pro rata (3 months FTC).
  • Monday to Friday 9am-5pm.
  • Kensington (Office based role).
  • 50% off staff discount.
  • Free fruit, coffee, and tea.

How to Apply:

Please send your CV in English and in Word format to Tom.