Health & Wellness Manager

2 weeks ago

Chertsey, United Kingdom Foxhills Full time

Job Vacancy: Health & Wellness Manager at Foxhills Collection

Are you an experienced Spa and/or Fitness professional with a proven track record of leadership and a passion for promoting health and wellness? Foxhills Collection is seeking dynamic and visionary individual to join our team as Health & Wellness Manager, overseeing the operations of our luxurious spa and wellness facilities and leading our team to deliver exceptional guest experiences.

Position: Health & Wellness Manager
Location: Foxhills Collection, Ottershaw, Surrey
Type: Full-time

About Us:
Foxhills Club & Resort is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Responsibilities:

  • Oversee the day-to-day and long-term operations of our wellness gym and spa facilities, directly managing the Spa Assistant Manager and Gym Assistant Manager.
  • Foster a calm, welcoming environment for members and guests, focusing on wellness practices and exceptional customer service.
  • Drive revenue opportunities through treatments, personal training and retail sales, while identifying and exploring opportunities to expand, promote, and enhance the healthspas treatment and retail services.
  • Develop offerings and packages that align with the unique concept of an "active spa" integrating fitness and wellness into a cohesive experience.
  • Enhance marketing strategies to promote our services, attract new clients and retain existing ones.
  • Ensure compliance with health and safety and COSHH regulations for both yourself and the team. Make sure that club rules are followed by members and guests, and ensure incident and accident paperwork is completed and followed up accordingly.
  • Foster innovation and contribute creative ideas to complete ongoing upgrades to the facility.
  • Proactively manage customer feedback to maintain a high level of service and client satisfaction, using feedback to refine and improve the overall offerings of the healthspa.
  • Develop and manage a detailed calendar of events and promotions throughout the year to drive engagement and growth.
  • Collaborate with other departments to ensure seamless guest experiences and find opportunities to further expand the healthspa services and offerings.

Requirements:

  • Previous experience in a spa, gym or leisure environment is preferred
  • Proven leadership and team-building skills
  • Excellent communication, interpersonal, and problem-solving abilities
  • Strong organizational and multitasking skills
  • A commercial outlook, with up to date insight on industry needs and trends.
  • Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by business needs.

Benefits:

  • Competitive salary package
  • Company pension scheme Peoples Partnership
  • Enrolment into our Head of Department bonus scheme
  • Enhanced Company Sick Pay, Maternity and Paternity
  • Opportunities for career advancement and professional development
  • Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
  • Complimentary Country Club Membership for a partner/spouse and children after one years' service.
  • Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays and other amenities.
  • Access to tur exclusive Employee Engagement platform which offers discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards and much more.
  • Employee assistance program, with 24/7 assistance available.
  • Anniversary stay a complimentary one night stay and breakfast for two at Foxhills.
  • Birthday breakfast a complimentary breakfast for you and one other at one of our restaurants.
  • Colleague social events including an annual staff party.
  • Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK

Foxhills is a family owned, award winning hotel and country club set in a stunning 400 acre Surrey estate with three golf courses, spa, family friendly facilities, five swimming pools and three restaurants.

Select from a range of club membership options to unlock a world of leisure opportunities including one of Englands top 100 golf courses, facilities ideal for families, relaxing spa treatments and one of the countrys top fitness gyms. Foxhills members enjoy a lively social calendar, access to world-leading facilities and a range of benefits including exclusive special offers and access to sports coaching from experts in golf, tennis, judo and more.

Visitors are welcome at selected events, or to stay overnight in the resorts 70 well appointed bedrooms and suites, where guests are granted honorary membership for a day with access to fitness classes and Country Club facilities. Whether visiting for a conference or meeting, enjoying a golf or cycling day with colleagues or friends, or dining in one of three restaurants, visitors can experience the Foxhills feeling that you will always leave feeling better than when you arrived.


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