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Customer experience executive
2 months ago
Customer Experience Executive
Location: London, UK (Hybrid/Remote)
About Us:
LUMI UK APPAREL LTD is a pioneering fashion tech company dedicated to enhancing customer experiences through innovative technologies like AR fitting rooms and smart recommendations. We are looking for a Customer Experience Executive.
Key Responsibilities:
· Oversee customer service operations.
· Gather and analyze customer feedback to identify areas for improvement.
· Develop strategies to enhance the customer experience in fitting rooms and online.
· Train and support customer service representatives.
· Collaborate with product and sales teams to address customer needs.
Qualifications:
· 3+ years of experience in customer experience management, preferably in fashion or retail.
· Strong problem-solving and communication skills.
· Experience with CRM systems and customer service tools.
· Ability to work collaboratively across teams.
Why Join Us?
· Join a company at the forefront of fashion and technology innovation.
· Competitive salary with opportunities for professional growth.
· Flexible work environment with remote work options.
· Contribute to transforming the fashion retail experience.
Apply Now:
yangninglumi@gmail.com