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Customer experience executive

2 months ago


Greater London, United Kingdom Lumi Uk Apparel Ltd Full time

Customer Experience Executive

Location: London, UK (Hybrid/Remote)

About Us:

LUMI UK APPAREL LTD is a pioneering fashion tech company dedicated to enhancing customer experiences through innovative technologies like AR fitting rooms and smart recommendations. We are looking for a Customer Experience Executive.

Key Responsibilities:

· Oversee customer service operations.

· Gather and analyze customer feedback to identify areas for improvement.

· Develop strategies to enhance the customer experience in fitting rooms and online.

· Train and support customer service representatives.

· Collaborate with product and sales teams to address customer needs.

Qualifications:

· 3+ years of experience in customer experience management, preferably in fashion or retail.

· Strong problem-solving and communication skills.

· Experience with CRM systems and customer service tools.

· Ability to work collaboratively across teams.

Why Join Us?

· Join a company at the forefront of fashion and technology innovation.

· Competitive salary with opportunities for professional growth.

· Flexible work environment with remote work options.

· Contribute to transforming the fashion retail experience.

Apply Now:

yangninglumi@gmail.com