Call Centre Agent

6 days ago


Hertfordshire, United Kingdom R9 Recruitment Ltd Full time

We are currently working on behalf of a well-established Gas and Heating Client who are currently hiring and Out of hours Call Centre Agents/Administrators.Location: Potters BarHours: Monday – Friday 13:00pm - 22:00pm, weekly pay, one week in arrearsPay - £14.86 per hour for 12 weeks, after 12 weeks after passing probation, you will then be offered a PAYE Permanent Role.Description: * Communicate promptly with customers and sub-contractors * Handle 65-80 calls per day. * Prioritize scheduling, programming, and booking for service engineers; meet diary deadlines. * Distribute documentation as per client requirements. * Control and clear engineers' timesheets daily, including electronic expenses. * Check and authorize supplier/sub-contractor invoices; process reports. * Manage challenging tenants. * Address customer complaints or queries. * Coordinate return of incorrect/damaged goods to suppliers. * Arrange and coordinate weekend work. * Complete other tasks as requested by management.Requirements: * Organisational Skills: Exceptional organisational abilities. * Communication: Strong verbal and written communication skills.Immediate start datePlease contact Rhys from R9 Recruitment, or apply to this advert to register your interest



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