Team Lead

1 week ago


Hertfordshire, United Kingdom PIE Recruitment Full time

We are seeking a Team Lead - Customer Experience to join our team in Hertfordshire. As a key member of our organization, you will play a vital role in shaping the future of our contact centre and driving business growth. The ideal candidate will be a seasoned customer service professional with a proven track record of delivering exceptional results in a fast-paced environment.

About the Role

This is an exciting opportunity to join PIE Recruitment as a Call Centre Manager and take on a leadership role in our contact centre. As a Team Lead, you will be responsible for managing a team of customer service representatives, developing and implementing effective customer service strategies, and maintaining high standards of quality and performance.

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve business objectives.
  • Develop and implement customer service policies and procedures.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Maintain accurate records and reports to track performance metrics.

We offer a competitive salary package, including a basic salary range of £30,000 - £34,000 per annum, plus benefits and bonuses. If you are a motivated and ambitious individual who thrives in a dynamic environment, we would love to hear from you.


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