Contact Centre Team Lead

16 hours ago


Hertfordshire, United Kingdom PIE Recruitment Full time
Key Responsibilities:

The Contact Centre Team Lead will be responsible for developing a comprehensive customer service strategy and training staff to deliver exceptional customer service.

  • Collaborate with other managers to enhance customer service standards
  • Conduct training sessions to promote high-quality customer service
  • Develop a robust system to respond to customer inquiries and general queries

A strong commercial awareness and ability to adapt to fast-paced environments is essential for this role.


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