Contact Centre Advisor

5 months ago

Hertfordshire, United Kingdom Warner Leisure Hotels Full time

Warner Contact Centre Sales Advisor - Part Time 16 - 24 hours

Who are we

We’re Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1932 is now a collection of 16 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we’re exclusively for adults. 

We’re on the search for a Contact Centre Advisor to join us at our Hemel support centre and share our passion to make one of the UK’s most-loved hospitality brands the best it can possibly be. Perhaps this’ll be your niche too? We’d love to find out.

What are we looking for?

We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.

What will I be doing?

Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectations.

Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you.

Previous experience within a similar position is desirable but not essential

We are recruiting for part time hours on the basis of 16 - 24 hours per week . This will include a weekend between 9am - 4pm and the remaining hours will be worked during the week, Monday to Friday, these hours are negotiable however, will be between 9am and 3pm. 

The benefits of working with us

70 hours holiday

Ability to purchase further holiday allowance through our Holiday Buy Scheme

Hybrid working via our Warner offices located in Hemel Hempstead

20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

Additional earning potential through the Annual Bonus Scheme

Access to fantastic discounts offers with many national brands and retailers through our ‘My Bourne Hub’ page

Access to use the Company’s corporate box at the O2 for Music, Comedy, Sport, and Entertainment events

A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level

Immediate access to Well-being support through our EAP provider and team pages

Joining Warner

Join us and you’ll be part of one great team, creating superb breaks behind-the-scenes. Whatever role you have, one thing’s for sure: you’ll have our full support to develop yourself, gain skills and qualifications and create the career you’ve always dreamed of. Guests might be our VIPs – but in our eyes, you are too.

At Warner (part of BourneLeisure Ltd) we are committed to nurturing a fully inclusive, diverse, andequitable workplace across every area of our business, where every one of ourteam feels like they really belong and can truly be themselves. Whetheryou’re looking for the first step in your career or you’re on your second orthird career, we encourage applications from all, including under-representedgroups such as LGBTQ+, ethnic minorities and people with disabilities. Ifyou feel this role is a good fit for you, we'd love to hear from you. For moreinformation on our Inclusion and Diversity commitments pleasevisit our careers site and social pages.

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