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UK - Customer Account Manager

3 months ago

Leicester, United Kingdom Education Brands Full time

We are seeking a Customer Account Manager (hybrid) to join our growing team

Position Overview

Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long-term relationships with clients and help grow our business.

*This role requires to work in the office once a week, once a month for meetings and once a quarter for quarterly meetings. Travel is also a requirement to the assigned territory.


Position Summary

  • Develop strong relationships in your assigned territory
  • Operate as the lead point of contact for all matters specific to your accounts
  • Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients
  • Learn and demonstrate a fundamental understanding of our services and technology platform and be able to articulate the advantages over competitors clearly
  • Serve as the lead point of contact for all customer account management matters
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
  • Meet or exceed monthly, quarterly, and annual goals set by management
  • Prepare reports on account status
  • Collaborate with the sales team to identify and grow opportunities within the territory
  • Assist with challenging client requests or issue escalations as needed
  • Ability to work well in a team and cross-collaborate with other departments

We are looking for someone who brings...

  • 1-3 years' work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in the technology industry
  • BA/BS degree in Business Administration, Sales or relevant field

It would also be pretty great if you have...

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Attention to detail with excellent organization skills
  • Competitive and committed attitude
  • Experience selling in the tech industry
  • Great people skills; ability to quickly understand your audience and tailor the right message to them


Why work here?

  • Full personal membership to our private healthcare, AXA PPP
  • 25 days of holiday, plus the bank holidays
  • Generous paid sick leave
  • Enhanced paid parental leave
  • Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones
  • Generous salary sacrifice pension scheme