Microsoft Dynamics Delivery Manager

1 month ago

Newcastle upon Tyne, United Kingdom Mphasis Full time

Delivery Manager – Microsoft Business Applications

Role type: UK, remote with travel to office & client site as required

Employment type: Full-time

Why Mphasis

Mphasis provide Next-Gen Design, Architecture and Engineering services, deliver scalable and sustainable software & technology solutions to Global Enterprises.

Their UK&I based Dynamics Business has a mission to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

Job Holders Objective:

To ensure successful delivery of all projects within the delivery unit they manage, measured by profitability (paid revenue and % charged time), customer satisfaction (on time and on budget), internal capability (consultant motivation and competency levels) and capacity (appropriate resources to ensure smooth project delivery and handover to support)

Responsibilities:

Project Management

Ensure that project charged consultant time is maximized as a percentage of total project time
Ensure that all project delivery conforms to the company’s implementation methodology
Undertake formal project acceptance and handover from sales
Advise Delivery Lead of any high-risk projects and advise what mitigation strategies are available
Act as Mphasis project sponsor on delivery unit projects providing an escalation point for PM
Act as Project Manager on identified projects
Review weekly all current projects with project management team; acting as required
Provide a bi-weekly project status/risk report to Delivery Lead

Financial Management

Manage weekly project time and expense billing process
Ensure that all project billing is complete within agreed target days
Reduce average project debtor days to below company agreed target
Reduce frequency and value of project related credit notes against an agreed target

Capacity Planning

Attend weekly capacity planning meetings with Delivery Lead, Operations Manager and Group HR Manager
Monitor employee progression and skills development; agree and manage skills programme

Service Improvement

Drive additional project revenues; target to bill on average 10% additional revenue per project
Consider and provide input to management to enable the development and on-going improvement of the services that we are able to offer to our clients
Escalate potential problems to Delivery Lead as soon as these are identified and have the potential to escalate

Line Management

Lead and manage an Mphasis a small PM team
Undertake annual appraisals and agree individual development plans
Ensure high employee retention within the year

KEY DELIVERABLES

Projects delivered on time and to budget +/- 5 per cent
Project status/risk reports sent to Delivery Lead within 1 working day of period end
Project charged activity higher than 90 per cent of total project time
Project invoices for time and expenses issued within 5 days of period end
Project related credit notes below 5% of billing value
Project related debtor days below 50 days
Employee retention above 90 per cent
Post implementation reports signed off by customer for all projects

STANDARDS OF PERFORMANCE

1. Line Management