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Customer Support Executive

2 months ago

Par, United Kingdom Samyojak Consultancy Services Full time

Job Overview

Internet service provider in North Goa urgently requires experienced customer support representatives to answer & resolve customer inquiries & questions. Excellent English writing & speaking essential plus spoken Konkani & Hindi too.

Job Responsibilities

  • Customer service support & feedback on calls WhatsApp email & SMS o Customer troubleshooting Frontline telephone interaction.
  • Sales support: Creation of estimates sending of estimates answering sales enquiries & questions supplying all relevant information.
  • New customer onboarding.
  • Followup calls service feedback & followup for social media reviews.
  • Maintaining & managing customer service records & followup.
  • Promotion of products & service.
  • Revenue development of services offered by company.
  • Customer billing & tax invoices.
  • Recovering & reducing all accounts receivables for new customer installations additional charges & Internet plans.
  • Development of promotional activities.
  • Promotion of products & services.
  • Maintaining & data inputting into critical Excel spreadsheets & Desk era.
  • KPIs reporting adhering to SLAs.
  • Developmental project delivery as per requirements of the business.
  • Support for Head of Sales & Head of Marketing & Business Development.

Job Requirements

  • Should be graduate.
  • Only candidates with experience in sales & in an office environment.
  • Must be a confident team player/team leader.
  • Excellent communication skills spoken & written English essential for customer service interactions & followup. Plus spoken Konkani & Hindi too.
  • Opportunity to run customer support team managerial or supervisory experience beneficial.

Working Hours: 8.45 am closing (or equivalent based on achieving objectives) Monday Saturday. Rotational Sunday shift with an alternative paid day off.

Other benefits: PF & ESIC benefits.

Location: Parra Bardez North Goa.

For any further details please write to us at