Customer Service and Sales Advisor

5 months ago


Par, United Kingdom Trade Ivy Limited Full time

**Job Overview**:
**Responsibilities**:

- Actively listen to customer needs and offer personalised solutions, ensuring a positive and satisfying experience.
- Proactively identify opportunities to upsell or cross-sell products and services, showcasing their value and benefits to customers.
- Achieve individual and team sales targets by effectively communicating product features, promotions, and pricing.
- Process customer orders, payments, and returns efficiently and accurately while adhering to company policies and procedures.
- Maintain a comprehensive understanding of Trade Ivy's products, services, and pricing to address customer questions and facilitate sales conversations.
- Record and update customer interactions, transactions, and sales activities in the company's CRM system.
- Collaborate with the Sales team to ensure a seamless customer journey and maximise opportunities for revenue generation.
- Handle customer complaints and concerns with professionalism and empathy, working towards a resolution that meets customer expectations.
- Stay informed about industry trends, competitor offerings, and sales techniques to continuously improve sales strategies.

**Requirements**:

- Proven experience in customer service and sales roles, preferably in a similar industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and relationships with customers.
- Demonstrated ability to balance customer service and sales targets effectively.
- Strong negotiation and persuasion skills to drive sales and meet revenue goals.
- Empathetic and patient approach when dealing with customers, resolving issues, and addressing objections.
- Proficiency in using customer service software, CRM systems, and sales tools.
- Ability to work in a fast-paced environment, multitasking and managing time efficiently.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required to support customer needs.
- A positive and proactive attitude towards customer interactions and sales opportunities.
- High school diploma or equivalent; additional education or training in sales and customer service is a plus.

If you have a passion for delivering exceptional customer service while driving sales growth, we invite you to join our team at Trade Ivy Limited as a Customer Service and Sales Advisor.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this dual-role position.

**Benefits of working with us**:

- Full time contract
- Share of team bonus
- Growing successful company
- A friendly small team environment
- Free on-site car park
- 25 days holiday plus Bank holidays
- Pension Scheme
- Next to shop/supermarket

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: ICSSS/1110



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