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Customer Service Advisor

5 months ago


Leicester, United Kingdom Macildowie Recruitment and Retention Full time

THE OPPORTUNITY: Macildowie are currently looking for a Customer Service Advisor working for a business based in Leicestershire. The Customer Service Advisor is responsible for providing excellent customer service to our customers by answering questions, resolving issues, and providing support. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills.Shifts- 1pm 7pm, 5 days per week, 1 in 2 Saturdays with 1 day off during the week.Hybrid working- 3 days in the office (Tues, Weds, Thurs) and 2 days from home (Mon, Fri, Sat).First 4 weeks new starter training will be office based 11am 5pm.This is a permanent positionTHE ROLE & YOUR RESPONSIBILITIES: To respond to all customer contacts and to provide our customers with the very highest standard of service whether they are placing an order, making an enquiry, requesting a catalogue or processing refunds and exchanges.To provide first contact resolution where possible, dealing with all issues effectively, consulting with either the Senior CSA or Team Manager for direction, where necessary.To ensure that customer complaints and queries are dealt with accurately and effectively by providing the customer with the correct information and ensuring that they are delighted with our service.To ensure that daily tasks and responsibilities are completed and that the Team Manager is aware of any outstanding work in order to ensure its completion.To achieve set productivity and quality targets at all times.To take on other duties as required depending on the workload of the department and the needs of the business. To be aware that the needs of the departments will change.To be a team player who displays the brand values and works with the rest of the team to achieve great results.Answer customer inquiries via phone, email, and chatResolve customer issues in a timely and efficient manner in line with company SLA'sEscalate complex issues to the appropriate team or departmentProvide product or service information to customersProcess orders and paymentsComplete customer satisfaction surveysStay up-to-date on company products and servicesComply with all company policies and procedures EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Previous experience in a customer service environmentExcellent communication and customer service skillsStrong problem-solving and analytical skillsAbility to work independently and as part of a teamAbility to work in a fast-paced and deadline-driven environmentAbility to work in a self-sufficient manner through using all available knowledge bases and process documentationProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.