Customer Service

4 weeks ago


Blackburn, United Kingdom Recruit Right Full time

Recruit Right are looking for a Customer Service & Digital Operations Executive for one of established clients in the Blackburn area. Working closely with a dynamic team and also using own initiative to work with written responses to consumers.Monday to Thursday 8.30am to 5pm and Friday 9am to 5pm.Job role * Answering customer queries via email, phone and live chat, while adhering to the businesses KPI’s and providing an excellent service. * Processing returns and exchanges within the order management system. This would also include reaching out to customers in some circumstances to ensure the correct action is taken. * Capturing all customer enquiries within our CRM system accurately, in order to give us accurate stats to report back to the business. * Contacting product teams to get answers for customer enquiries where we don’t have the knowledge or information. * Checking product availability and recognising if there is potential for more stock to be made available. * Handling complaints or escalating them to the relevant teams where necessary. * Liaising with couriers for delivery disputes. * Highlighting website issues to the relevant teams. * Assisting the merchandiser for tasks relating to stock within SAP (full training will be provided)Experience and skills * Experience working in a customer service role. * Strong communication skills * Excellent IT skills (including Microsoft office) * Keen eye for detail * Pro-activeness * Administrative skills (preferred) * Knowledge of E-commerce (preferred)


  • Customer Service

    2 weeks ago


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