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Customer Success Manager

3 months ago

London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

The Company:

  • Privately owned London based SaaS solution focussed on advocacy across the company workforce.
  • 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth
  • Operating at a carbon neutral level for 2 years


The Opportunity:

Joining a small, but globally spread CSM team, you will take ownership of 20 Tier 1 accounts with a book value around £1.8mil ARR.


This is a role focussed on engagement and adoption, and whilst you will work towards retention and account growth, the commercial responsibilities will be covered by the Account Manager. This enables you to completely focus your time on client goals

But it won’t be easy


Whilst a fantastic proposition, utilised by brands across the globe, the solution is not business critical and so value at every touch point is critical


As a scaling business and a developing team, the role needs someone ready to come in with high energy and ideas. You’ve got a chance to help develop and refine what excellent customer success looks like


The Ideal Candidate:

  • 3+ years of Customer Success Experience, managing enterprise level accounts.
  • Experience of working within a fast-paced, scaling SaaS business.
  • Social media savvy.
  • A well-versed approach to high touch, customer management. You will regularly engage with your clients and provide value with every interaction.
  • Data savvy and able to tell a story to create value.
  • Self-motivated and able to work autonomously.
  • The desire to learn and improve. No ego’s here
  • A team player Support the team, learn from the team, be part of the team
  • Experience of working within a HR, Brand or marketing decision makers.


The Package:

  • A base salary up to £60k.
  • Option to work remotely anywhere in the world* for 4 weeks.
  • Healthcare and mental health wellbeing support.
  • 25 Days holiday, plus BH plus 2 wellbeing days a year.
  • Sustainability shopping platform access.
  • And more

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch