Head of Customer Success

2 months ago


Liverpool, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

Head of Global Customer Success (Mat Cover)


Company:

  • Series-A funded scale-up RegTech business, in growth mode
  • Recognised and partnered with leading global financial institutions
  • Helping FI’s make historically complicated processes, super simple and save them a lot of time


The opportunity:


Initially a Maternity cover role (6 months), but with definite scope to make this a long term opportunity


Come in and help drive improvement across the customer journey with a focus on onboarding/implementation and support.


You’ll take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key clients.


Your key objective is to reduce time to value But naturally, any improvements made to the wider customer journey are fantastic.


Essential skills and experience:

  • Both IC and Leadership experience within a Customer Success function in a scale-up business.
  • Experience and confidence of managing remote team members.
  • Experience in FinTech and/or working with large financial institutions.
  • Experience of working with a complex and bespoke SaaS solution
  • Hands on SaaS Implementation experience.
  • An idea’s person How do we get the CS function from start to exceptional.
  • Start-up/ scale-up aligned: You'll love the scale-up space - Your ideas will shape the org.
  • A real eye for customer success OR you’ll identify as a Customer Success nerd- Either way, you love CS
  • A clear communicator and skilled leader, who has no issue connecting with professionals at all levels from graduates to senior-level stakeholders. Managing up and managing down will be critical.


The Package:

  • A salary between £100k - £120k plus a 10% bonus.
  • Fully remote.
  • Health Insurance and Enhanced pension (Salary sacrifice)


ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch



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