Customer Success Partner
4 weeks ago
Maersk is a global leader in integrated logistics, pioneering the industry for over a century. Our innovative approach and transformation have redefined the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, ensuring our organization reflects and understands our customers. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
As a Customer Success Partner, you will work alongside the Client Manager as a co-pilot, assisting in the selling of the Maersk Line portfolio to customers. You will be responsible for delivering sales budgets, targets, and KPIs for defined customer accounts, working cross-functionally to bring synergy and collaborate with internal teams to streamline processes, leading to improved customer experience.
Key Responsibilities:
- Develop effective relationships with customers, selling our products, handling renewals, conducting regular reviews, and managing accounts to contribute to overall volume and revenue targets.
- Ensure timely rate negotiations and processing according to customer requirements and Maersk pricing guidelines, securing maximum business, revenue, and profit for Maersk while delivering excellent customer service.
- Communicate efficiently with clients, serving as a key contact within the sales team, solving problems, handling invoice queries, and identifying solutions to prevent errors impacting collections.
- Utilize Customer Relationship Management tools (Salesforce.com and others) to record important client information around business opportunities and market feedback, requiring high attention to detail.
- Work cross-functionally, managing ad-hoc admin tasks, delivering the best possible customer experience, and playing a crucial role in the end-to-end shipment process.
Required Experience & Skills:
- Proven success in a similar role, with experience working with customers, ideally in shipping and logistics.
- Some sales experience is beneficial.
- High-level product understanding, including how it solves different customer pains.
- Strategic influencing, stakeholder management, and negotiation skills.
Personal Characteristics:
- Sales-oriented mindset with excellent account management skills.
- Customer-centric approach.
- Multitasking in a constantly changing environment, with the ability to work under time restrictions and deliver to a high standard.
- Anticipating and problem-solving, with high levels of accuracy and the ability to maintain data.
- Resolving problems with effective solutions, eliminating roadblocks, and maintaining focus.
- Collaborative, customer-focused individual, striving to achieve results and deliver an excellent customer experience.
- Excellent communicator, building trusted relationships within Maersk Line and the customer's organization.
What we offer:
25 days annual leave with the option to buy or sell 5 days, annual bonus, pension scheme, family-friendly benefits, retailer discounts, access to our Employee Assistance Program, and short-term incentives for delivering outstanding results.
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We are an equal opportunities employer, welcoming applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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