Graduate Customer Success Executive

3 weeks ago


Liverpool, United Kingdom Named Later Full time

Named Later has partnered with a thriving Liverpool SaaS business to help identify a resourceful and ambitious Graduate Customer Success Executive to join their close-knit team. The business works with some of the UK's biggest logistics companies and organic growth has prompted the need for a new member of the team.


What you'll be doing

You will be part of a team of five in Customer Success and will be responsible for the day to day management of several client accounts. It will be your duty to provide an outstanding customer experience, and you will have the opportunity to flex your problem solving skills in managing complex logistical issues.


Who we're looking for

A strong candidate for this role will be:

  • Computer literate and curious about technology.
  • A strong communicator both verbally and via text.
  • Diligent, self-motivated and able to think quickly to assist customers.
  • Excited about providing excellent customer service.
  • An interest or prior knowledge of logistics software and SaaS/subscription software would be a nice to have


Progression

In joining a growing business (circa 20 people currently) you will have ample opportunity to progress down different paths. In gaining exposure to both SaaS and hardware/sensor based technology, previous graduates have progressed into product and commercial roles within the business.


Logistics

The team works together two days per week in central Liverpool and there is a lively social culture within the business. The office is within walking distance of Lime Street station and various local bus routes.


What's on offer

  • Starting salary of £24,000 based on a 37.5 hour contract. Salary review in place after 12 months.
  • 20 days annual leave plus BH - option to work bank holidays in lieu for 1.5 days additional AL.
  • Company share scheme.
  • Standard pension contribution.


Next steps

If you're looking to kickstart your career in technology, click Apply and we will be in touch



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