Industry Operations Analyst

About The Role

Working within the Industry Operations Department, this position will provide support to the Technical Industry Team Leader and Head of Industry Data, to deliver team objectives by providing a comprehensive MI reporting & analytics suite, with related data & insights on industry performance.

You’ll be responsible for identifying any spikes/dips or trends in work volumes and performance and investigate these fully, providing expert advice on how to improve/mitigate future issues.

Reporting will be shared with several business areas to ensure were working cohesively and supporting on process documentation and improvements as required.

The role will also involve working with our 3rd Parties to improve our industry performance and management of exceptions.

Your day-to-day tasks will also involve supporting project work and implementation of new capabilities.

The department itself is a fast-paced & ever-changing environment, dealing with the integrity of the data held both internally and across the industry bodies.

Core Responsibilities

• Identification of trends within our reporting and investigating and spikes/dips in volumes or performance quickly and effectively.
• Support the operational processes across the business from an analytical and process development perspective.
• Work with ESG to deliver joint objectives, aligned to the managed service. Utilise ESG data to prioritise performance impacting work effectively and agree joint deliverables
• Development of balanced scorecard / fit to bill report, incorporating processes to enable customers to be billed in line with target billing date & production of a normal bill.
• Working with industry groups, supplier forums, change panels etc ensuring changes are managed, issues are identified for improvement and compliant with upcoming MODs.
• Impact assessments to manage change, quality & industry governance and compliance
• Provide support for Industry & systems changes, including implementation and testing.
• Support for wider initiatives, Industry Operations, and wider business – Project, Analytical and SME support e.g., AMVLP, SET/SEG, EHHS, MHHS (Market Wide Half Hourly Settlement).
• Working with other 3rd Parties, MOPS, MAMS, DC’s, DA etc on performance improvements, outputs from analysis and work with ESG to agree actions and developments opportunities.
• Manage general change requests through change log and coordinate project requests to prioritise implementation of bug fixes and error corrections. Both internally and Gentrack/ESG
• Respond to industry outage/issues and ensure all relevant parties are advised and mitigation implemented.
• Support AFMS performance and improvements internally, working collaboratively with ESG
• Participate in change release road map, with Technology teams, as end to end process owner with Head of Industry Data, ensuring Industry data impacts are identified and considered prior to release.
• Manage under performance of 3rd Parties through effective reporting with Technical Industry Team Leader and 3rd Party Contract Manager
• Support with training and process improvements for Industry Operational staff and be able to facilitate in their development through data & Insight passed to the Industry Operations Team Leader.

About You

You’ll have a positive, proactive ‘can do’ attitude, able to take a measured approach to workload management, enabling delivery of key targets within challenging deadlines. You’ll have a keen eye for details and be forward thinking and resourceful in your approach.

To succeed in the role, you’ll be extremely organised and commercially aware, with the ability to foresee future challenges and able to mitigate against them.

This role and the energy industry can be incredibly challenging and fast paced so we’re looking for candidates who have a proven experience and skillset to hit the ground running.

What will you bring?

• A drive to learn and develop new skills
• Proven record of accomplishment in meeting own KPIs within adherence to Project timelines
• Outstanding attention to detail essential
• Excellent planning, time keeping and organisational skills
• Strong Verbal and written communication skills with an ability to engage with internal and external customers and organizations
• Good analytical skills
• High level of numeracy, accuracy, and problem-solving ability
• High level of computer literacy with experience of Microsoft Office Suite and other data products
• Report writing and monitoring ability
• Stakeholder management & engagement

Attributes

• Creative and innovative, focused on solutions to get the job done.
• Ability to work dynamically and accurately under pressure
• Methodical and organized, managing own workload
• Committed to continual improvement
• Engaging and motivating attitude and style
• Is receptive to feedback and acts accordingly
• Exceptional team player who builds open and supportive relationships
• Flexible and adaptable approach to work
• Open minded approach to support colleagues
• Ability to multitask
• Strong work ethos

Specific Knowledge Required

• High level MS excel knowledge
• Previous experience in analysing data and use of analytical tools/software
• Min 2 years Utility Industry knowledge is preferred

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Volunteering day

Hybrid working

Various company discounts (including shops, gym, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.