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Customer Service Manager

2 months ago


StokeonTrent, United Kingdom Chase Taylor Recruitment Ltd Full time

Chase Taylor Recruitment are currently working with a successful window and door business who are looking to recruit an experienced customer service manager to join their team.Our client is a manufacturer of upvc window and doors who has been trading for over 40 years. They have a loyal customer base and is known for their excellent working culture.The right candidate for this role will have current experience working within a customer service manager role within a manufacturing environment.The role: * Organise repairs and remediation after our windows & doors * Identify issues which need attention * Gain a greater understanding of the nature of the problem and how to resolve them * Order appropriate replacement parts * Manage and arrange for an engineer to attend the property to make repairs * Training will be given where neededThe candidate: * Have current experience working with a customer service management within a manufacturing environment * Experience managing a team * Be technical minded (advantage) * Be able to think on your feet and de-escalate issues promptly * Have excellent communication and customer service skills * Must currently reside in the UK * Have excellent organisational skillsIf you would like to find out more information regarding this role, please click ‘apply’ or contact Guy at Chase Taylor Recruitment and quote reference number MM3792