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Customer Service

2 months ago

StokeonTrent, United Kingdom Uniting People Full time
We are looking for exceptional and motivated individual to join our growing contact centre.
Through both inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.
Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.
To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.
The skills you’ll need:
- Demonstrate pride in helping others
- Being assertive and compassionate
- Project a positive and friendly attitude
- Expert listening and effective communication skills
- Self-motivation and seeks to achieve targets
- Proven customer service experience
Hours: Monday- Friday rotational shift pattern between 8am and 7pm