Customer Service Advisor

3 weeks ago


Forfar, United Kingdom Pertemps Scotland Full time
Customer Service Advisor (Contact Centre based) - Immediate StartLocation: ForfarTemporary: Until end of March 2025Full-time, 36.25 hours per week, Monday - FridaySalary: £12.96 per hourPertemps are recruiting on behalf of our client, a well-known Public Sector organisation, for Customer Service Advisors to start immediately on a temporary contract. This is an office based role in Forfar and NO remote work is offered.Key Responsibilities:
  • Receive telephone calls coming in on main council and ACCESS telephone lines
  • Assist callers through the provision of information and advice about services
  • Redirect internal and external calls to appropriate departmental extensions as required
  • Receive, register and record details of enquiries accurately
  • Issue leaflets and application forms on request from callers and provide assistance in completion of forms
  • Maintain accurate information including, advisory notes and application forms on services and issue to enquirers
  • Regularly review and update information held to ensure customer enquiries are dealt with accurately and efficiently
  • Carry out daily and weekly programming of the ACCESSLine voicemail system
  • Deal with customer enquiries via web chat
  • Receive and deal with telephone debit/credit card transactions in respect of services provided
To be considered for this role, you must have the following:
  • Excellent customer care skills and experience of working in a customer focused environment
  • Can work in high pressured environment
  • Adaptable to change
  • Can use initiative
  • Excellent IT skills
  • Good keyboard speed
  • Experience of Microsoft packages
  • Experience of dealing with the public
To be considered for this role, please apply online now with your up-to-date CV

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